This Business is not BBB Accredited
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New Start Financial Group, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered New Start Financial Group, LLC's rating include:
- Length of time business has been operating.
- 6 complaints filed against business
- Failure to respond to 5 complaints filed against business.
- Advertising issue(s) found by BBB.
- Failure to be transparent about ownership, location, or products/services offered.
In November 2013, BBB of Greater Maryland in an attempt to learn more about the business, did a Google search of the company - only basic information confirming what we had on file was found. BBB then contacted the Maryland State Department of Assessments and Taxation (SDAT) and confirmed they were a registered LLC and discovered a second postal address. BBB reviewed the company website and then contacted New Start Financial Group with a series of questions to try and clarify the business' products and services, licensing, and connections with other companies. Some of the questions included requests to:
*Clarify the type of services provided to consumers and if any fees where charged to consumers prior to the rendering of those services.
*Clarify the connection between New Start Financial and "Blue Sky Credit Repair"
*Clarify New Start Financial's absence from the Maryland Department of Financial Regulation as a "Registered Debt Settlement Services Provider"
*Additional information about the business' advertised "Money Back Guarantee"
To date, the business has failed to respond to these requests for clarification.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on New Start Financial Group, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.BBB file opened: 03/27/2013Business started: 03/27/2013
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Ms. Carol Donovan (Owner)
Credit Repair Service - Monitored, Credit Services, Credit - Debt Consolidation Services, Financial Planning Consultants
Alternate Business NamesBMG Financial Solutions, Credit Group
Industry TipsCredit Repair
Consumer Rights for Debt Collection
Education Information - Debt Management & Debt Settlement (MDAG)