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BBB Accredited Business since 11/17/2010
Kelly & Associates Insurance Group, Inc.Find a Location
Phone: (410) 527-3400Fax: (410) 527-3470View Additional Phone Numbers301 International Cir, Hunt Valley, MD 21030-1334 Send email to Kelly & Associates Insurance Group, Inc.
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A BBB Accredited Business since 11/17/2010
BBB has determined that Kelly & Associates Insurance Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Kelly & Associates Insurance Group, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||2|
|Problems with Product / Service||3|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.BBB file opened: 10/26/1999Business started: 01/01/1976
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Maryland Insurance Administration
525 St Paul St
BBB records show a license number of 1065 for this company, issued by Maryland Insurance Administration. Their web address is http://www.mdinsurance.state.md.us. The expiration date of this license is 06/30/2015. This license is in the name of Kelly and Associates Insurance Group, Inc.Type: Resident Producer Firm
Check License Status: https://sbs-md.naic.org/Lion-Web/jsp/sbsreports/AgentLookup.jsp1065
Please note that governmental licensing information may not be current.
Type of Entity
Incorporated: May 1976, MD
Contact InformationPrincipal: Mr. Francis X. Kelly III (Chief Executive Officer)Customer Contact: Ms. Jen Silberzahn (VP of Strategic Initiatives & Communications)Ms. Lisa Flynn (VP Grp Install)Mr. Brian Hubbard (Vice President/Senior Consultant)Ms. Shannon McFadzean (Project Assistant– Client Communications)
Number of Employees
Consultant - Employee Benefit Plans, Insurance - Workers Compensation, Payroll Service, Insurance - Health, Insurance - Employee Benefits, Employee Benefit Plans, Insurance Services
Products & Services
This company offers integrated benefits services including benefit administration, benefit consulting, benefit technology, broker services, COBRA administration, compliance, payroll and workers compensation.
Alternate Business NamesKelly Benefit Strategies
Industry TipsChoosing a Health Insurance Plan
1201 N Orange St Ste 1100
Wilmington, DE 19801-1191(302) 655-6310Directions
1755 N Brown Rd Ste 200
Lawrenceville, GA 30043-8196(678) 690-5184Directions
301 International Cir
Hunt Valley, MD 21030-1334(410) 527-3400
11300 Rockville Pike Ste 900
Rockville, MD 20852-3034(301) 816-1010Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Kelly & Associates Insurance Group, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 972-7227
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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