This Business is not BBB Accredited
G & E Contractors, Inc.
Phone: (410) 409-1567Fax: (410) 254-9300
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Additional Complaint Information
In August 2015, BBB contacted G&E Contractors, Inc. regarding a pattern of consumer complaints filed with our organization. Specifically, BBB noted the following allegations in consumer experiences on file:
*Use of unlicensed sub-contractors
*Failure to obtain proper and required permitting for job contracted
*Failed work inspections and inspections occurring after consumers have been compelled to sign-off on jobs as being complete satisfactorily (resulting in the release of bank loan payments to the business prior to satisfactory work completion or the passing of inspection)
*Complaints considered to be serious simply by virtue of the high dollar value of the contracts
In addition to these specific consumer concerns, BBB also requested for the business to address a pattern of behavior where the business attempted to refer potential consumer concerns to BBB for mediation or arbitration services in order to resolve the concerns through these avenues instead of the typical BBB complaint process. While BBB offers mediation and arbitration services to all businesses, these programs are not intended to allow a business to circumvent the normal consumer complaint process.
In response to these concerns, the business provided the following written statement:
"We take great pride in providing quality remodeling service since 1948 and through 3 generations of our family. We believe in constant supervision on our jobs, using only the finest materials, and heavily screening our licensed contractors. We are hiring more outside supervisors to enhance our quality control, and to insure a high level of professionalism on each and every job we perform. We deeply believe in "Ritz Carlton service, 24/7,365 day service". All of our work is fully guaranteed. We want to sincerely thank all of our loyal customers that earned us " Remodeler of the year in Baltimore Magazine-2015". Sincerely--thank you from our entire staff and family. We are excited to announce our new 24/7 service department, that will monitor service and job issues every day of the year. We believe that every issue should be addressed in real time. We are happy to welcome our new staff members. It is with tremendous pleasure that we welcome Sandy, Sophia, and Dave to our family."
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