Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on December 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
On April 19, 2016, BlueHippo Funding LLC, BlueHippo Capital, LLC and their CEO, Joseph K. Rensin were found to be in contempt of a Stipulated Final Judgement and Order of Permanent Injunction signed in February 2008. According to court documents filed with the United States District Court, Southern District of New York (Civil Action Number 08 CIV 1819) and testimony offered by the Federal Trade Commission (FTC), the business violated the 2008 Injunction between April 2008 and July 2009 by "failing to disclose all material conditions of BlueHippo's refund policy to consumers who entered (BlueHippo's) computer financing program prior to receiving payment from them." According to Court documents, "the Court found that during that time, 55,892 consumers paid BlueHippo $14,062,627.51 in connection with orders for computers and received no merchandise from BlueHippo."
Under terms of the Order, the business and the former CEO are required to pay consumer redress. Rensin has been ordered to deposit $8 million into a redress fund and an additional $5.4 million is to be securely held should it be needed if the initial fund is exhausted.
For more details, go to:
On December 09, 2009, the company filed for bankruptcy under Chapter 7 of the federal Bankruptcy Act, case number 09-14154.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Delaware Bankruptcy Court CM/ECF, 824 North Market Street 3rd Fl, Wilmington, DE, 19801 for resubmission to that court.
The case number should be entered on the form.
Claims must be submitted by 2010-02-19.