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          The Green Machine Cleaning and Restoration Services LLC has 1 locations, listed below.

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            Business ProfileforThe Green Machine Cleaning and Restoration Services LLC

            Cleaning Services

            Current Alerts For This Business

            Misuse of BBB Name and/or Logo:
            The business currently has the BBB Accredited business logo is on each page on the website. The logo displayed reflects that the business is accredited with the BBB. This business is no longer accredited with BBB.

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers janitorial and carpet cleaning services to residential and commercial customers.

            Business Details

            BBB File Opened:
            5/1/2015
            Years in Business:
            11
            Business Started:
            7/1/2012
            Business Incorporated:
            7/1/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Business Management
            • Mr. Tony Brown, President/Owner
            Contact Information

            Principal

            • Mr. Tony Brown, President/Owner

            Customer Contact

            • Mr. Tony Brown, President/Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Cleaning services

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/31/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Horrible Service charged $1300 to clean and seal whole home grout. Cleaning was horrible despite 2 tries and could not seal dirty grout. Refuse refund This has been the most horrible customer service and contractor service I have ever experienced in my life. Owner was extremely rude from the time we first spoke. He had a very strange demeanor and was insulted by any customer questions about the process. He was a no call no show first day. Second day he made some rambling excuse about being in the hospital for 5 days (I scheduled with him day prior so it made no sense). He came the second day and was rude in person. I didn't want to shake hands for Covid and he yelled at me for it, called me uptight and yelled "I AINT GOT NOTHING". I wanted him to leave and was very uncomfortable. I decided to let him start and took my son out of the house for the day. I came home at about 4 and he was gone. My garage door was open, house unlocked and floors super dirty and looking terrible. I called him and he explained that he needed a sandwich. When I asked why he didn't call when he was leaving he stated "BECAUSE IM A BIG BOY AND DONT NEED TO ASK YOU WHEN I CAN EAT A SANDWHICH". After checking camera he only stayed for 38 minutes on the first day. He said he has to go pick up more supplies but was mostly done. I told him the floor was a disgrace and I wanted my money back. He said give me the chance to make it right. He agreed to come between 7-11 am next day. He didn't show up until 2:30pm. He arrived on his cell phone and refused to get off his phone so I could show him which areas need correcting. He only stayed 1 hour and 38 minutes on day 2, I have all camera footage of him coming and going. Day two I asked him not to seal until I checked the job to make sure floors were cleaned this time. I asked him to wait for me to get back before he left so I could check. He left anyway and to no surprise the floors were a mess. He sent me many strange text messages. One of them was a picture of people I don't know and he said they were his very rich best friends. I found that super odd because I don't care at all I just wanted him to clean my floors like I hired him to do and not name/status drop for his ego purposes. He tried at one point to put me on the phone with a friend. I refused and this also seemed to anger him. At one point, the owner sent me a screenshot of a person (who I later found out is the wife and VP of the company) apparently in a drug overdose state, being arrested and carried off by a team of police officers. This made me very uncomfortable to know that his personal issues are interfering with his ability to conduct business professionally. Knowing company ownership is struggling with apparent severe substance addiction issues, I would have never left him or a team alone in my home unsupervised and I most likely would not do business with an active addiction situation like this. I would have no problem working with a recovering addict but these current issues are far above and beyond what I signed up for. I have extensive documentation of the work that was not done. I am hiring a trusted secondary company to do the job that this company failed to complete to any acceptable standard. I will have photos to show how much improved the floor is after the secondary company. I have significant documentation showing that this job was not completed. I have requested a full refund and have been refused. Owner texted me a false claim that he injured himself tripping over toys. My neighbors driveway camera saw him go in and out 15 times in 98 mins and not one time did he fall. He did kick a bucket of our kids toys over in the video. I believe he was trying to threaten me or intimidate me by making this false claim. We now have notified our bank and an attorney and are filing a claim with both BOA, BBB and a small claims specialist. I also plan to share all pictures, screenshots and supporting evidence of this extreme unprofessional conduct and failure to provide service or issue refund. Im left with muddy swirls all over my floor and dirty grout and refusal to refund $1300 and no seal
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lionell S

            02/26/2023

            I was searching for a carpet cleaning company to clean over 30,000 square feet of carpet in a commercial building. I came across The Green Machine Company after looking at their reviews and was satisfied with their pricing and green products that they use. They communicated during the entire process, very responsive, professional and got the work done on time. If you need your carpets clean I highly recommend The Green Machine! Tony and Chris are very professional at what they do.

            Local BBB

            BBB of Greater Maryland

            BBB Reports On

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