Business ProfileforTub Coaters Tub and Tile Refinishing

On Dec. 2, 2022, Tub Coaters & Refinishing Company installed vinyl flooring in two bathrooms, removing both toilets. On Dec. 11, one of the toilets leaked through the kitchen ceiling. ***********, was called on Dec. 11 but couldn't arrive until Dec. 12 to assess the problem. After removing the toilet, the plumber discovered a sealer wasn't installed correctly (see photo of paper used on plumbing part), which caused the toilet to leak some sewage water on the floor and through the kitchen ceiling. The plumber corrected the problem with a flange. Since vinyl flooring was also installed in the Master bath and to prevent any potential damage, the toilet was removed, but the plumber noticed the sealer was installed correctly. The plumbing costs was $935. In addition, the *********** water clean up company is currently cleaning and drying the damaged areas of the kitchen with removal of parts of the ceiling (see photo) and cleaning and drying the flooring in the bathroom. My 4 year old autistic, Special Needs great-nephew (in my care through the court system) and I are currently staying in a hotel until cleanup is completed, as well as repairing the kitchen drywall and painting. The entire mistake is costing in the thousands, and I've attempted to contact Tub Coaters with no response.