Business ProfileforBasement Waterproofing Nationwide, Inc.

Name: Basement Waterproofing Nationwide, Inc.
Address: 109 E Wheel Rd, Bel Air, MD, 21015-6114, USA
Telephone: (410) 679-2000

Basement Waterproofing

Multi Location Business

Additional business information

Additional Info:

This organization was a 1997 and 2007 recipient of BBB Greater Maryland's Torch Award for Marketplace Excellence. Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers.

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Contact Information

109 E Wheel Rd

Bel Air, MD 21015-6114

Business hours

8:30 AM - 4:30 PM

Business Hours
Monday	8:30 AM - 4:30 PM
Tuesday	8:30 AM - 4:30 PM
Wednesday	8:30 AM - 4:30 PM
Thursday	8:30 AM - 4:30 PM
Friday	8:30 AM - 4:30 PM

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Overview

Business Details

This is a multi-location business.

Location of This Business

109 E Wheel Rd, Bel Air, MD 21015-6114

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BBB File Opened:

6/16/1988

Years in Business:

Business Started:

9/1/1987

Business Incorporated:

12/13/1987

Accredited Since:

6/1/1988

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 2705061882 for this business, issued by Virginia Department of Professional and Occupational Regulation. The expiration date of this license is 4/30/2025.

These agencies may include:

Virginia Department of Professional and Occupational Regulation

9960 Mayland Dr

Richmond VA 23233

(804) 367-8511

http://www.dpor.virginia.gov/Boards/Contractors/

BBB records show a license number of PA050730 for this business, issued by Pennsylvania Office of Attorney General. The expiration date of this license is 9/20/2025.

These agencies may include:

Pennsylvania Office of Attorney General

16th Floor, Strawberry Square

Harrisburg PA 17120

(717) 787-5211

https://www.attorneygeneral.gov

Type of Entity:

Corporation

Alternate Business Name

BWN
Basement Waterproofing
Renwick Remodeling

Hours of Operation

Primary

M:: 8:30 AM - 4:30 PM
T:: 8:30 AM - 4:30 PM
W:: 8:30 AM - 4:30 PM
Th:: 8:30 AM - 4:30 PM
F:: 8:30 AM - 4:30 PM

Business Management

Mr. Chris Delvecchio, Vice President
Mrs. Liz Rhode, Office Administrator

Contact Information

Principal

Mr. Stephen R. Taylor, CEO/Owner

Customer Contact

Mr. Stephen R. Taylor, CEO/Owner
Mr. Chris Delvecchio, Vice President
Mrs. Liz Rhode, Office Administrator

Additional Contact Information

Fax Numbers

(410) 679-2038
Primary Fax

Phone Numbers

(800) 888-0487
Other Phone
(888) 430-6587
Other Phone

Email Addresses

Email this Business
Primary

Customer Complaints

2 Customer Complaints

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Most Recent Customer Complaint

02/15/2023

Complaint Type:: Customer Service Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I contracted with Basement Waterproofing Nationwide, Inc. last April 6, 2022 for a basement waterproofing job at the cost of $5900.00. I had a hole in the front cinder blook wall of my basement, which was allowing water to flow in and flooded my basement. After a few conversations with staff, my project was begun on 4/15/22. Instead of running the discharge pipeline to the rear of the property as was mentioned in our discussions, the company ran a pipeline across my front lawn (which I share with my neighbor in the townhouse next door). The force of the water that was being pulled underground the lawn area has caused underground erosion (confirmed by various inspections by Horizon plumbers and *** ****** ************ ******** technician), and consequently my lawn has been soggy, pocketing, dying and sinking ever since. I've contacted and spoken with representatives from this company several times over the past 8 months, but they have refused to rectify the situation. I recently (1/13/23) spoke with a project manager at this company who "softly agreed" to send a crew back and dig up the offending pipeline, but still refused to backfill my lawn with soil, grade and reseed my lawn and restore it to its original state.

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Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Maureen W

10/14/2021

Water was getting into our basement through a pipe that we thought was sealed. We started searching through ****** for different companies, we figured we'll get estimates and then go with the one we are comfortable with. Mike, from BWN was the first to arrive. He came into our home took a look at the issue and offered the service his company could provide. Mike was friendly, professional and upfront and honest. We signed with BNW same day and paid a deposit. We didn't get any other estimates. Today Joe from BWN arrived to complete the work. Again, friendly, professional, upfront and honest! As we were talking to Joe he told us he had been with the company for 33 years and there are others there with the same amount of longevity. This speaks tremendously about a company. To me this says the company cares for its employees and the employees care for the company. It's rare that you find a company like this anymore. Mike and Joe both made us feel completely comfortable with the work being done. BWN will be the company we call in the future, if needed and the company we refer to anyone that is looking for water proofers! Keep up the great work. Thank you both For taking such good care of us and our home!

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Basement Waterproofing Nationwide, Inc.

Basement Waterproofing Nationwide, Inc.

Business ProfileforBasement Waterproofing Nationwide, Inc.