BBB Business Review
BBB Accredited Business since 03/23/2010
Basements by Design
Find a LocationPhone: (410) 893-0778Fax: (410) 893-5405View Additional Phone NumbersPO Box 804, Forest Hill, MD 21050-0804www.basementsbd.com
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BBB Accreditation
A BBB Accredited Business since 03/23/2010
BBB has determined that Basements by Design meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Basements by Design's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topIf a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.
BBB file opened: 10/06/2008Business started: 01/01/2000Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Dept. of Labor, Licensing & Regulation (dllr)500 N Calvert St Ste 401
Baltimore, MD21202
(410) 230-6001
http://www.dllr.state.md.us
BBB records show a license number of 79069 for this company, issued by Dept. of Labor, Licensing & Regulation (dllr). Their web address is http://www.dllr.state.md.us. The expiration date of this license is 12/11/2012. The license is in the name of Stephen J. Noll.
Type: Maryland Home Improvement CommissionType of Entity
Corporation
Incorporated: October 1999, MD
Contact Information
Primary Contact: Mr. Steve Noll (Owner)Business Category
Basement - Finishing, Basement - Remodeling, Basement - Contractors, Home Improvements
Products & Services
This company specializes in basement finishing and remodeling services with speciality items such as fireplace, kitchen, and bar inclusion.
Alternate Business Names
Basements Design, SLC Construction Company, Inc.LocationsX
2 Locations
-
5026 Dorsey Hall Drive
Ellicott City, MD 21042Directions
-
PO Box 804
Forest Hill, MD 21050-0804(888) 878-2231
(410) 893-0778Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Basements by Design is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Basement - Finishing
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.