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Find a Location

Krietz Auto Repair and Sales has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforKrietz Auto Repair and Sales

    Auto Repair

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers auto repair services in addition to car sales.

    Business Details

    Location of This Business
    400 N East St, Frederick, MD 21701-5233
    BBB File Opened:
    6/13/1990
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Incorporated:
    9/21/1983
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of X800005002705 for this business, issued by Maryland Dept. of Transportation

    These agencies may include:

    Maryland Dept. of Transportation

    7201 Corporate Ctr, PO Box 548

    Hanover MD 21076

    https://www.mdot.state.md.us

    Type of Entity:
    Corporation
    Alternate Business Name
    • Krietz Customs
    • Krietz Auto Sales
    • Krietz Auto Repair, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Nate Stevens, General Manager
    Contact Information

    Principal

    • Mr. Charles R. Krietz Jr., President

    Customer Contact

    • Mr. Charles R. Krietz Jr., President
    • Ms. Kim Krietz, Vice President
    • Mr. Phil Babcock, Service Manager
    Additional Contact Information

    Fax Numbers

    • (301) 694-9735
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/19/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Company sold me a truck that they knew the warranty had just recently went out on with a bad compressor I am in Nashville tn and had the truck shipped. When the truck arrived i tried using the air which would not work at all. Upon me calling Krietz the very next day they told me to take the truck to a dealer to see why it’s not working of which costed me 232 dollars for a diagnostic test of which it was clear it needed a compressor. Before I took the truck I took pictures of the engine being that I found it weird that there was purple die on the compressor hoses already so I figure someone had to know this was not working. Krietz claims the truck underwent quality and control before being shipped but I doubt that considering they had been working on the ax prior to sending the truck to me the whole process was sketchy even then dragging there feet to get me my truck after it had already been paid for. Krietz called me today and told me that none of my warranty’s covered this matter and that I would have to pay $2300 dollars to have this fixed myself as they did qc on the truck and it was working fine when it left so they say but if that were the case wouldn’t they have made me sign a as is document? I dished a paper that had warrant checked on it they responded with it’s for the aftermarket parts and it’s not covered. DO NOT BUY FROM HERE as they practice business tactics to beat people on truck they just put a lift and wheels on granted this is a 2021 ford f150 platinum with 37000 miles on it it was very strategically sold so that no one would notice. I bought the truck on sept30 2023 the day after I purchased (not received) the truck they tried to tell me they had already scheduled delivery but they did not talk to me about anything like that so they were trying there best to keep it away from me but I had to let them know that my driver was already otw and that they were trying to drag there feet which made them get everything done but now this.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adam W

    5 stars

    04/12/2024

    This place is top notch. I bought a vehicle back in 2023. I called them to have them send me a picture of a truck that I wanted from them that had already sold. They informed me that I could have them do all the modifications at there shop. So I shopped the country and I bought a truck in Tennessee and had it shipped to Krietz Customs in Maryland. They fit me in, and I had it shipped to my house in Massachusetts. I was so impressed with how easy of a process this was. This company is top notch! My wife and I happen to be in Maryland for a wedding about a year later with my truck. I wanted to have new custom upper control arms done on it so I swung by and met all of the friendly people I had only met on the phone a year prior. I was so impressed that they were able to fit me in with the limited time we have. Thank you guys for being a company I can trust and count on. I wanted to Mention one of the sales team people Marlin, he was top notch. He showed me around the lot and we had a great conversation. God Bless all of you And thank you again for a great experience ***** ******* ****

    Local BBB

    BBB of Greater Maryland

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