Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Shaffer Ford Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Shaffer Ford Inc.

      10335 Mount Savage Rd NW Cumberland, MD 21502-4925

    • Shaffer Ford Inc.

      PO Box 3323 Cumberland, MD 21504-3323

    Business ProfileforShaffer Ford Inc.

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Shaffer Ford Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Shaffer Ford Inc.

        10335 Mount Savage Rd NW Cumberland, MD 21502-4925

      • Shaffer Ford Inc.

        PO Box 3323 Cumberland, MD 21504-3323

      Location of This Business
      10335 Mount Savage Rd NW, Cumberland, MD 21502-4925
      BBB File Opened:
      9/3/2003
      Business Management
      • Ed Clark, Director of Operations
      Contact Information

      Principal

      • Donna Shaffer, Owner

      Customer Contact

      • Donna Shaffer, Owner

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/30/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I bought a 2017 ford Escape from here 3 years ago, I brought it in for service to the transmission at 90,000 miles like suggested, when leaving my shield underneath they didn't put back on correctly and it flew off on the highway, they told me I didn't need it anyway... well from there I got exhaust smells from not having it and had to replace my catalytic flex pipe early at a cost of 1400.00 I also have been having issues with a hill start assist abs and traction light and parking aid fault they could not find a problem I had it in twice and no resolve . They charged me 700.oo to replace a caliper and parking brake motor that I told them had just been replaced. After having my car for a week and told issue was fixed, I drove 2 min. Away And lights came back on. The car has a transmission recall that I have tried to have them fix but they don't have parts. After reversing my car on hill and getting a park aid fault light the car hung up and slammed backing up and now the transmission fault light went on and I had it towed in, they called me back and gave me a 7000.00 estimate to replace transmission and cooler said it just shot. I know it has everything to do with recall and they are denying it, also I have not been told it could be remanufactured or anything just that it is shot, how is this even possible. The transmission ran perfect till it bound up and it has everything to do with hill start fault and park aid fault that I had it there 2 times to address. This has been the worst car and company I have ever dealt with.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Greater Maryland

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.