BBB Business Review
BBB Accredited Business since 04/04/1995
Preston Automotive Group
Find a LocationPhone: (410) 673-1724Fax: (410) 673-7684View Additional Phone Numbers4313 Preston Rd, Hurlock, MD 21643-3706http://www.prestonmotor.com
Description
Preston Automotive Group carries a large selection of new and used cars and trucks. Our dealerships services all makes and models.
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BBB Accreditation
A BBB Accredited Business since 04/04/1995
BBB has determined that Preston Automotive Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Preston Automotive Group's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 4 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 7 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topIf a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.
BBB file opened: 05/23/1988Business started: 01/01/1975Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Motor Vehicle Administration6601 Ritchie Hwy NE
Glen Burnie, MD21062-1000
(800) 950-1682
http://www.mva.state.md.us
BBB records show a license number of X800004000935 for this company, issued by Motor Vehicle Administration. Their web address is http://www.mva.state.md.us. The expiration date of this license is 10/31/2013.
Type: Dept of Motor VehiclesType of Entity
Corporation
Incorporated: November 1975, MD
Contact Information
Primary Contact: Mrs Kelly Mangan (HR)Mrs. Peggy Wilson (Executive Vice Presi)Mr. Bill Snyder (Chief Financial Officer)Ms. Subi Fernando Jr. (Internet Director)Mr. Chris Marks (Ford Lincoln Used Car General Manager)Mr. Dave H. Wilson (President/ CEO)Mrs Wendy Melvin (Executive Assistant)Mr. John Skalstad (Mazda Nissan GM)Ms. Stephanie Lee (Comptroller)Mr David Wilson Jr (VP General Manager)Mr. Mary Jane Haney (Hyundai GM)Number of Employees
208
Business Category
Auto Dealers - New Cars, Auto Lube & Oil - Mobile, Auto Services, Auto Repair - Windshield, Glass Shops, Auto Repair & Service - Diesel, Auto Repair & Service, Auto Diagnostic Service, Auto Accessories, Auto Body Repair & Painting, Auto Dealers - Used Cars
Products & Services
Preston Automotive Group offers new car and trucks sales of Ford, Hyundai, Lincoln, Mazda, and Nissan as well as used car and truck sales of all makes and models. We also finance all ranges of credit types. We service and repair all makes and models.
Hours of Operation
Mon: 09:00 AM to 08:00 PMTue: 09:00 AM to 08:00 PMWed: 09:00 AM to 08:00 PMThu: 09:00 AM to 08:00 PMFri: 09:00 AM to 08:00 PMSat: 09:00 AM to 06:00 PMService Area
The entire state of Maryland, from Western MD to the Eastern Shore. Also serving areas in Delaware and Virginia.
Alternate Business Names
Preston Ford, Preston Ford Lincoln, Preston Ford, Inc., Preston Group, The, Preston Hyundai, Preston Nissan, Preston Mazda, Denton Ford, Preston Ford, Preston Auto Body, Preston Lincoln, Pittsville Ford, Preston Management Group, Inc.Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Preston Automotive Group is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - New Cars
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.