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BBB Accredited Business since 11/04/2009

Ourisman Automotive Group of Laurel

Phone: (301) 498-7400Fax: (301) 974-3944View Additional Phone Numbers3371 Fort Meade Rd, LaurelMD 20724-2001 Send email to Ourisman Automotive Group of LaurelView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 11/04/2009

BBB has determined that Ourisman Automotive Group of Laurel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Ourisman Automotive Group of Laurel's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 19 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

19 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues1
Guarantee / Warranty Issues1
Problems with Product / Service14
Delivery Issues0
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Ourisman Automotive Group of Laurel

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 12/05/2003Business started: 01/01/1921New Owner Date: 01/01/2002
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Administration
6601 Ritchie Hwy NE
Glen Burnie, MD21062-1000
(800) 950-1682
http://www.mva.state.md.us

BBB records show a license number of X800004001653 for this company, issued by Motor Vehicle Administration. Their web address is http://www.mva.state.md.us. The expiration date of this license is 09/30/2015. This license is in the name of Ourisman Automotive of Laurel, Inc.

Type: Vehicle Dealer

Type of Entity

Corporation

Incorporated: May 2001, MD

Contact Information
Principal: Mr. Edward Wheaton (Vice President- General Manager)Mr. Ron Lane (Master Service Manager)
Number of Employees

120

Business Category

Auto Dealers - New Cars, Auto Lube & Oil - Mobile, Auto Services - Oil & Lube, Auto - Fleet Service, Auto Repair & Service, Auto Body Repair & Painting, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Products & Services

This company sells new and used automobiles as well as parts and repairs.

Alternate Business Names
Ourisman Honda of Laurel, Ourisman Automotive of Laurel, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.