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Find a Location

Koons Chevrolet of White Marsh has 1 locations, listed below.

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    Business ProfileforKoons Chevrolet of White Marsh

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers new & used auto sales, repair and service.

    Business Details

    Location of This Business
    10207 Philadelphia Rd, White Marsh, MD 21162-3401
    BBB File Opened:
    1/1/1990
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Incorporated:
    5/2/1969
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Koons Chevrolet, Inc.
    Business Management
    • Mr. Tim Berg, General Manager
    • Mr. Jim Koons, President
    Contact Information

    Principal

    • Mr. Tim Berg, General Manager

    Customer Contact

    • Ms. Cindy Campbell, Administrative Assistant
    • Mr. Samuel Somarriba, General Sales Manager
    • Mr. John Wyant, Service Direct
    • Mr. Tim Berg, General Manager
    • Mr. Jim Koons, President
    Additional Contact Information

    Fax Numbers

    • (410) 931-7893
      Primary Fax
    • (410) 444-0527
      Other Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/21/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Attention:*** Berg General Manager This is a notice to communicate difficulties with the transaction connected with account number XXXXXXXXXXXX that I have been made aware of. As demonstrated in EXHIBIT A, ***** Chevrolet inc is a creditor as defined in 15 U.S.Code 1602(g). The agreement proves that this is a consumer credit transaction, as evidenced by the notice required by 16 C.F.R. 433.2, as indicated in EXHIBIT B. The financing charge is the total cost of consumer credit expressed in dollars, as indicated in EXHIBIT A 12 C.F.R. 1026.18 H-1 Credit Sale Model Form. The term finance charge refers to the total of all charges, as defined by 15 U.S.Code 1605(a). "The finance charge does not include cash comparables. In this contract, the "down payment" is demonstrated in EXHIBIT C as cash down payment . This is a violation of 15 U.S.Code 1640(a) for failing to comply with TILA. If the finance charge is the total of all charges in a dollar amount, there should be no need for a separate cash down payment. It is clear Koons Chevrolet inc would be held liable under criminal liability in the court of law in accordance with 15 U.S.Code § 1611(a) as for Whoever willfully and knowingly gives false or inaccurate information throughout this agreement governed by Truth in Lending Act . To remedy this situation I am requesting -return of my down payment EXHIBIT Cmade payable to me in the amount of 6147.23 via check to ****** **** I only want communication from this point to be in writing unless you are calling to settle this matter . Arbitration is next see exhibit D Please cease and desist any other communication other than writing to me in regards to this matter. You have 30 days to comply before legal action becomes necessary. I look forward to hearing from you soon . Certified Mail number :XXXXXXXXXXXXXXXXXXXX
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Theodora D

    1 star

    12/26/2023

    Please be careful about visiting this location and take the quote they give you elsewhere for a second and third opinion. I had an appointment for a check engine light at 730am. There was a nice line of cars. I understood the diagnostic was 200.00 no issue there. Advised bynstaff that it takes 24 to 48 hours to run a diagnostic. I understood and went home. Homeby 910am, received a call by 930am stating that a valve needed to be replaced and the system "needed" to be updated. 2000, 1500.00 for labor. I agreed to the 2K with tears in my eyes. Got a call at 345pm car was ready. Porter drove it up to the front like a lunatic and I'm sitting at an alternate mechanics shop trying to determine if they can make heads or tail about what was the done to this car that required 1,500 worth of labor costs. So 200 for an engine diagnostic, 300 for a valve and 1500 for a teenager to drive it up to me. Don't go here. Ever.

    Koons Chevrolet of White Marsh Response

    01/02/2024

    Hello ******** - I left you 2 voicemails hoping to speak with you but have not heard back. We take great pride in our work and have highly trained staff to work on our guests' vehicles. The specific technician who worked on your vehicle is a Master Certified Chevrolet technician. We feel that your negative perception of your experience may possibly be due to his skill in getting the work done in a timely fashion. We are confident that the price given is a very fair price and is the proper labor time per the Mitchell ProDemand labor time guide. We have an excellent reputation and welcome any discussion or questions regarding the repairs performed to your vehicle. We will also price match all GM Certified repair facilities in the area - should you get a cheaper quote for the same job we will honor it. Please give me a call when you have a moment, I am happy to discuss or help in any way I can. Thank you! Nick *******, Service Director ###-###-####

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