Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Criswell Audi has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Criswell Audi

              1833 West St. Annapolis, MD 21401

            • Criswell Audi

              1707 West St Annapolis, MD 21401

            Business ProfileforCriswell Audi

            New Car Dealers
            Multi Location Business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Criswell Audi specializes in new and Certified Pre-Owned Audi sales, authorized service and a fully stocked parts department.

            Products & Services

            This company provides new and certified pre-owned Audi Sales. Certified Audi technicians for Audi repairs and maintenance of Audi vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Criswell Audi has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Criswell Audi

                1833 West St. Annapolis, MD 21401

              • Criswell Audi

                1707 West St Annapolis, MD 21401

              BBB File Opened:
              11/11/2008
              Years in Business:
              33
              Business Started:
              8/1/1990
              Type of Entity:
              Corporation
              Alternate Business Name
              • Criswell Performance Cars of Annapolis, Inc.
              Hours of Operation

              Primary

              M:
              7:30 AM - 9:00 PM
              T:
              7:30 AM - 9:00 PM
              W:
              7:30 AM - 9:00 PM
              Th:
              7:30 AM - 9:00 PM
              F:
              7:30 AM - 6:30 PM
              Sa:
              7:30 AM - 6:00 PM
              Contact Information

              Principal

              • Mr. Steve Savageaux, Service Manager

              Customer Contact

              • Mr. Steve Savageaux, Service Manager
              Additional Contact Information

              Fax Numbers

              • (443) 482-3238
                Other Fax

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/16/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I purchased a car from Criswell Audi in March 2015, at which time the car was titled in Maryland. I subsequently moved to Virgina and registered my car there. Since I purchased the car from Criswell Audi, I put Criswell Audi as the lien holder for my car. In September 2019, I received a letter and copy of my Maryland title indicating that the car was paid off and nothing else was owed; however, the secured party listed on that title is Audi Financial Services. In talking to the Virginia DMV, they cannot release the lien on my Virgina title as they currently have Criswell Audi listed as the lien holder. I contacted the dealership to request a letter be sent to the Virginia DMV to notify them that I have fulfilled my obligation on the car, and they said that their name is now Audi Annapolis and they are unwilling to write me a letter, which I am unable to get a clean title for my car without. I am requesting that a letter be sent to the Virginia DMV, either from Criswell Audi or the Better Business Bureau, stating that either I do not owe anything on the car or that the company is out of business and there is no obligation, respectively.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Larry T

              5 stars

              10/13/2022

              Over the past few years we've purchased 2 Certified Used Audi's from Criswell. The purchase experience as well as follow up and service needed has also been excellent. Just recently there was an issue with a water pump and sensor. This was an expensive fix however Jeff ******** the service writer investigated and found out it would be repaired under warranty. It's situations like this that you know Criswell Audi is looking out for the customer and puts them first.

              Local BBB

              BBB of Greater Maryland

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.