Improperly repaired for the 3rd time. Warranty is being voided.
On 5/4/10, Mr. ****** stuck a pole northbound on Rt 157, which in turn pulled another pole and guide wire down on the south side of Rt 157, which in turn struck my (Mr. *******) truck causing damage to the windshield, roof pillars, sun visor, and roof. The police were contacted and officer Derose filed the report (report number XXXXXXXXX). After contacting ***** and dealing with their claims department for over a month, the truck was taken to Cliff's Hi-Tech Body Shop for the repairs. After several weeks, the truck was picked up by me (Mr. *******). Complaints were made to Cliff's Hi-Tech for damages made by the shop including: pain runs on the sun visor, bubbles in the paint, a light out on outside cab, replacement sun visor was aftermarket, there scratches on the hood, scratches on the fenders, truck was full of dust inside and outside, painters tape was still stuck on the hood, and a foot print over the side of the truck. After some long discussion, most of the repairs were complete at Cliff's Hi-Tech. After about a week of having the truck back, the truck was leaking water from the repaired roof. It was taken back to Cliff's Hi-Tech and they sent a windshield repair man out who smeared caulking on the inside of the top of the windshield. This did not fix the problem, it only continued to get worse. Over the next four years the problems continued to get worse. The roof continued to leak, the paint bubbled and cracked on the roof, the pillars for the roof where the sun visor was mounted started to rust and bubble, so I in turn, took the truck back to Cliff's Hi-Tech on 4/8/14, and spoke with ******** ********** (the owner) and showed him the damages. He stated that I did have a legitimate problem, saw the water leaking in the truck because it was raining at the time, noticed the stain in the head liner, and told me that it was covered because I have a warranty for the repairs done by his shop for as long as I own the vehicle. He said that his secretary would get a hold of me on scheduling the repairs. The truck was dropped off on 4/21/14 and picked up 4/29/14. When the truck was picked up, I received a letter as I walked out the door from the secretary (see attached letter). In the letter he stated that they would not warranty the roof any longer, the roof was repaired per insurance company standards, and the roof should have been replaced. He also stated that extensive repairs and materials were used and will crack again.
Replacement done correctly somewhere other than Cliff's Hi-Tech.
Contact Name and Title: ******** ****************
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@cliffshitech.com
As of this letter, I don't believe there is a problem with Mr. ******* truck. It was completely redone at no charge to him. His request to have it done somewhere else is not justified for several reasons: 1. It's fixed, at no cost to customer. 2. A roof panel is not and was not available at the time of original repair, so Geico decided to repair it. 3. The insurance company determined they would repair the roof, not the shop. The shop only negotiates the cost. 4. If anyone needs to take liability for repairing the roof, it should be Geico. *****'s Hi-Tech does not insure the vehicle, didn't damage the vehicle, and did not determine to repair it. *****'s Hi-Tech's warranty does cover workmanship, which is why we have fixed it. Our warranty does not cover rust and is explained in our warranty, The cracks were a workmanship issue, so we fixed them. The rust and leaking issues are from the design and installation request from the visor manufacturer. The visor was installed as per manufacturer and the way it was previously installed,our many years of experience see these visors fail at the mounting locations. Failure is leaks, rusting and coming loose. This was fixed this time as a courtesy because we were fixing the cracks that were on the roof in the same panel.
If this roof would crack again, not in areas of visors, *****'s Hi-Tech would warranty it if Geico also steps in to contribute to repair. ***** is paid premiums, so they should take some liability in this case.
As far as visor causing leaks, rusting, etc., this is the owners responsibility, or visor manufactures, which they do not warranty. The letter that *****'s gave to customer should of been more detailed. The last 3 sentences should of read as follows: The roof was repaired as per insurance company request and industry standards. The roof should have been replaced because of the visor installation process and never reinstalled. Due to the damage to the visor and its installation process, *****'s Hi-Tech cannot warranty this visor or any future failures caused by the visor. Cracks from workmanship in roof will be covered.