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Educational Consumer Tips

Automobile Repair

Author: Better Business Bureau
Published:

The BBB suggests shopping for a reputable repair service before you
need it. Read your owners manual for maintenance schedules and
trouble shooting tips for common problems. Keep in mind that warranty
work will typically have to be done by a factory- authorized dealer or
by some designated repair firm. Remember to describe your automotive
problem in detail and avoid self-diagnosis. Don't ask for an
on-the-spot diagnosis from the service technician. Further, before
authorizing repairs, get an estimate of parts and labor, preferably in
writing. Look for certified mechanics, keep repair records,
communicate effectively with your mechanic, and ask to be called prior
to beginning work to discuss costs. Fully understand exactly what is
included with any flat rate fee for repair prior to service.