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This business is not BBB accredited.

RUB ROCKS

Phone: (800) 941-0231 View Additional Phone Numbers 5251 Wilbarger St., Fort Worth, TX 76119 http://www.rubrocks.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for RUB ROCKS include:

  • Failure to respond to 4 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for RUB ROCKS include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Additional Complaint Information

BBB files indicate the business has a pattern of complaints concerning Delivery, Product Issues, Customer Service, and Refund issues.  Specifically,

Delivery Issues
Complaints allege after products are ordered from Rub Rocks, the company processes the order for payment quickly, however, consumers do not receive the products in a timely delivery.  Consumers allege they call and email the company regarding their orders but their calls and emails go unanswered and not returned.  Some complaints allege after receiving the delayed order, the items received were not as advertised and/or damaged.

Problems with Products
Some complaints allege when products were delivered, they were not the items advertised  and/or were damaged.

Customer Service
Consumers report great difficulty reaching RubRocks representatives to inquire about the status of their products.  Customers report an inability to reach company representatives by telephone or email.  Neither voice mail nor email messages are routinely returned. When a representative was reached, explanations for delayed orders was offered, however, it did not result in the delayed orders being received any quicker.

Refund Issues
Many complaints allege refunds that was promised by the business were never received.

October 2012 the BBB sent certified correspondence to Rub Rocks requesting their voluntary cooperation in eliminating the pattern of customer complaints.  The BBB has received no response.

The BBB will update this aspect of the Business Review when additional information becomes available.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on RUB ROCKS
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 10, 2006 Business started: 05/16/2012 in TX Business started locally: 05/16/2012 Business incorporated 05/16/2012 in TX
Type of Entity

Corporation

Contact Information
Principal: John Whisenand, Owner
Business Category

Wholesalers & Distributors Alternative Medicine

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.