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BBB Accredited Business since


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Phone: (682) 605-1000 3150 Sabre Dr, Southlake, TX 76092 View Additional Email Addresses http://www.travelocity.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Travelocity meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Travelocity include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1459 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1459 complaints closed with BBB in last 3 years | 462 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 361
Billing/Collection Issues 244
Delivery Issues 47
Guarantee/Warranty Issues 48
Problems with Product/Service 759
Total Closed Complaints 1459

Customer Reviews Summary Read customer reviews

49 Customer Reviews on Travelocity
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 47
Total Customer Reviews 49

Additional Information

BBB file opened: January 13, 1998 Business started: 01/01/1996 in TX Business started locally: 01/01/1996 Business incorporated 01/01/1996 in TX
Type of Entity


Contact Information
Customer Contact: Complaint Handler
Business Category

Travel Agencies & Bureaus Internet Services Tours - Operators & Promoters

Alternate Business Names
Sabre Holdings Sabre, Inc. Travelocity.Com
Additional Information

In July 2010, the company met with the BBB to discuss the pattern and volume of their complaints via conference call.

Industry Tips
Internet Sales

Customer Review Rating plus BBB Rating Summary

Travelocity has received 3.73 out of 5 stars based on 49 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.