BBB Business Review

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This business is not BBB accredited.

Oasis Getaway LLC

Phone: (817) 488-4404 View Additional Phone Numbers 2485 East Southlake Blvd Ste 100, Southlake, TX 76092 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Oasis Getaway LLC include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Oasis Getaway LLC include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning Advertising Issues, Sales Issues, and Service Issues.

Specifically, complaints alleged high pressure sales tactics, difficulty canceling membership agreements for refunds, difficulty booking travel dates with many restrictions, and difficulty reaching managers and executives within the company.

According to the business, it has indicated that it is "in complete accordance with the mutually approved contractual provisions of the sales agreement" when consumers request cancellation of the contractual agreement. The company refers to the terms and conditions of the agreement when issuing refunds to consumers. 

The contractual agreement states "Oasis Getaway will allow licensee to cancel this agreement within five (5) days from date of execution of this agreement. If licensee cancels within the five (5) day period, fifty percent (50%) of the total monies paid my licensee under this agreement will be returned within (15) days following receipt by Oasis Getaway of licensee's cancellation notice. To cancel this agreement, mail or deliver a signed and dated written cancellation to: Oasis Getaway LLC 2485 East Southlake Blvd., Suite 100, Southlake, Tx 76092."

Although the business has been responsive to consumer complaints, the BBB sent certified correspondence to Oasis Getaway LLC October 2012 requesting their voluntary cooperation in eliminating the pattern of customer complaints.  BBB will update this aspect of the Business Review once additional information becomes available.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Oasis Getaway LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 02, 2011 Business started: 09/01/2011 Business started locally: 07/19/2011
Type of Entity

Limited Liability Company (LLC)

Business Management
Tony Nguyen, Owner
Business Category

Travel Agencies & Bureaus

Industry Tips
**** Vacation Packages, Certificates &Travel Promotions Traveling sales Vacation Certificates

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.