BBB Business Review
This Business is not BBB accredited
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According to information in Bureau files, this company is an online buying club offering discounts on travel related products.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for BEST FARES include:
- Failure to respond to 3 complaints filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Additional Complaint Information
Based on the BBB information in the BBB files, this company has an unsatisfactory record with the BBB due to a pattern of complaints concerning service and credit and billing issues. Specifically, complainants allege upon arriving at the airport they have no reservations although they have a conformation number from the company, and unknown charges are made to their credit cards without prior authorization.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
TRAVEL AGENCIES, CLUBS, DISCOUNT TRAVEL SERVICES
Alternate Business NamesBEST FARES TRAVEL MAGAZINE BEST FARES U S A INC BESTFARES.COM DISCOUNT TRAVEL NETWORK DISCOUNT TRAVEL NETWORK INC Tom Parson's Best Fares TOM PARSONS TOM PARSONS BESTFARES.COM TRAVEL CLUB PLUS
On January 16, 2003, the company met with the Better Business Bureauto discuss the cause of complaints. The company stated the customer isnotified when the original subscription is purchased, their creditcard will be debited automatically for renewal unless the customercalls the company to request an invoice. The company also states thefares on the website are "base fares". There is a disclosure statementon the website indicating taxes and other charges may be added to theticket.The company agreed to work with the BBB to eliminate the basic causeof its complaints. The company has requested customers call beforefiling a complaint with the BBB, as they wish to resolve allcomplaints.