BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

This Business is not BBB accredited

Angel Fish Cruise Agency

Additional Locations

Phone: (682) 518-1007 View Additional Phone Numbers 2406 Galway Drive , Mansfield, TX 76063

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Angel Fish Cruise Agency include:

  • BBB does not have sufficient information to determine how long this business has been operating
  • 6 complaints filed against business
  • Failure to respond to 5 complaints filed against business
  • 1 serious complaint filed against business
  • BBB does not have sufficient background information on this business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Additional Complaint Information

BBB files indicate the business has a pattern of complaints concerning Service and Refund issues.    Specifically, complaints allege after cruises were paid in full, consumers received notification from the business their cruise was cancelled.  Allegedly, refunds from the cruise line were issued back to the business, however, the business did not issue refunds back to the consumers.  Complaints also allege consumers being contacted by the business the day before or the day of their scheduled cruise only to be told their cruise had been canceled.  The business gave no reason for the cancellations and no refunds were issued.

Although the business has spoken to the BBB, the business has not responded to the consumer complaints.

According to information in the BBB files, the business Contract states:
$50 of your deposit is 100% non-refundable.
Cancellation for payments made by check or money will be processed 60 days after sailing.
Cancellation penalties fall within policies of the cruise line.  Information upon request.
Prices are subject to change at the time of booking.

According to information in the BBB files, the business Disclaimer states:
Angel Fish Cruise Agency makes direct arrangements with cruise lines...
Angel Fish Cruise Agency nor its agents are not responsible for misrepresentation or any services or accommodations by any supplier.
In no events shall Angel Fish Cruise Agency nor its agents be responsible for incidental or consequential losses or damages.
An administrative fee of $50 each will apply to cancellations regardless of insurance benefits.

The BBB has sent certified correspondence to Angel Fish Cruise Agency requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once additional information becomes available.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Angel Fish Cruise Agency
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 14, 2011
Contact Information
Principal: Mr. Willie Snarley, Master Cruise Consultant
Business Category



What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations