BBB Business Review

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This business is not BBB accredited.

Angel Fish Cruise Agency

Additional Locations

Phone: (682) 518-1007 View Additional Phone Numbers 2406 Galway Drive , Mansfield, TX 76063


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB made one or more requests for background information from the business. BBB has not received a response from business and/or has not been able to verify information received from business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

BBB files indicate the business has a pattern of complaints concerning Service and Refund issues.    Specifically, complaints allege after cruises were paid in full, consumers received notification from the business their cruise was cancelled.  Allegedly, refunds from the cruise line were issued back to the business, however, the business did not issue refunds back to the consumers.  Complaints also allege consumers being contacted by the business the day before or the day of their scheduled cruise only to be told their cruise had been canceled.  The business gave no reason for the cancellations and no refunds were issued.

Although the business has spoken to the BBB, the business has not responded to the consumer complaints.

According to information in the BBB files, the business Contract states:
$50 of your deposit is 100% non-refundable.
Cancellation for payments made by check or money will be processed 60 days after sailing.
Cancellation penalties fall within policies of the cruise line.  Information upon request.
Prices are subject to change at the time of booking.

According to information in the BBB files, the business Disclaimer states:
Angel Fish Cruise Agency makes direct arrangements with cruise lines...
Angel Fish Cruise Agency nor its agents are not responsible for misrepresentation or any services or accommodations by any supplier.
In no events shall Angel Fish Cruise Agency nor its agents be responsible for incidental or consequential losses or damages.
An administrative fee of $50 each will apply to cancellations regardless of insurance benefits.

The BBB has sent certified correspondence to Angel Fish Cruise Agency requesting their voluntary cooperation in eliminating the pattern of customer complaint. BBB will update this aspect of the Business Review once additional information becomes available.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Angel Fish Cruise Agency
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 14, 2011
Contact Information
Principal: Mr. Willie Snarley, Master Cruise Consultant
Business Category

Travel Agencies & Bureaus

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.