BBB Business Review

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This business is not BBB accredited.

New-Talk, Inc.

Additional Locations

Phone: (888) 963-9825 Fax: (800) 783-7685 View Additional Phone Numbers 2330 Gravel Dr, Fort Worth, TX 76118 http://newtalkonline.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for New-Talk, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for New-Talk, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

According to BBB files, New-Talk, Inc. has a pattern of complaints concerning various service issues. Specifically, complainants allege failing to properly advise consumers of activation fees, sales issues, billing issues, and service issues.

Activation Fees - Complaints allege consumer called the business for service and allegedly was told there would be no first month charge only to later receive an "activation fee" invoice or not being advised during the service set-up of the activation fee.  The business provided detailed explanations to the complaints, apologized for any confusion caused, and removed all charges on the accounts to reflect a zero balance.

Sales Issues - Complaints allege during the sale of service, some consumers did not completely understanding the services offered by representative thus experiencing unauthorized disconnects and/or service.  The business provided responses to complaints, apologizing for the negative experience with the business and removed all charges from accounts.

Billing Issues - Complaints allege, despite paying monthly bill before due date, services have been canceled.  The business provided explanations regarding mis-applied payments, updated accounts billing status, and/or issued refunds.
 
Service Issues - Complaints allege after establishing service with business, service was never received despite consumer receiving confirmation service contract was approved and when service would commence; thus consumers later received service invoices.  The business provided responses to complaints and updated accounts were applicable.

BBB has sent certified correspondence September 2013 to New Talk, Inc. requesting their voluntary cooperation in eliminating the pattern of customer complaints.  BBB will update this aspect of the BBB Review once additional information becomes available.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on New-Talk, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 28, 2004 Business started: 09/02/1997 in TX Business started locally: 09/02/1997 Business incorporated 09/02/1997 in TX
Type of Entity

Corporation

Business Management
Mr. Brian S. Young, Vice President/Owner Mr. Byron Young, CEO/Owner Ms. Joyce Howard, Secretary/Owner Mr. Brian Steeg, CFO
Contact Information
Principal: Mr. Brian S. Young, Vice President/Owner
Principal: Mr. Byron Young, CEO/Owner
Business Category

Telephone Communications

Alternate Business Names
Connect Paging, Inc. Get A Phone New Phone New Talk, Inc.
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Public Utility Commission of Texas 1701 N. Congress Avenue, Austin TX 78711 Phone Number: 512-936-7000 http://www.puc.state.tx.us customer@puc.state.tx.us

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.