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BBB Accredited Business since
Phone: (817) 261-7665 Fax: (817) 461-1591 PO Box 120744, Arlington, TX 76012
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A BBB Accredited Business since
BBB has determined that Tru Blu Renovations of Pools, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tru Blu Renovations of Pools, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Mark K. Paulson, President/Owner
SWIMMING POOL CONST & DESIGN SWIMMING POOL CONST, SVC & SUPPLIES SWIMMING POOL RENOVATION
Alternate Business NamesTru Blu Pools True Blue Pools
Industry Tips**** Swimming Pools Swimming Pools
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Tru Blu, owner ****, put in a new pool deck about 15 months ago. He guaranteed the work for 5 years. The deck is defective, chipping and cracking after only 15 months. He fails to respond to phone calls and a service request to come out to review the defect. I am not counting on any restitution or repair coming from this company because Tru Blu did not even perform the work; they enlist a contractor when you hire Tru Blu to do the work. I paid $4900.00 in March 2012 for a new deck and it is cracking and chipping.
Desired Settlement: I can't even get a phone call or repair visit from this company. I undoubtedly made a bad choice to select Tru Blu.
We did comunicate & had her on the schedule for this week to do repairs. I believe she will be calling to retract complaint. Please remove at that
time from records, because there was no reason for complaint to begin with. Thanks. **** *******. Tru Blu. ###-###-####.
I have reviewed the response made by the business in reference to complaint ID 9637010, and find that this resolution is satisfactory to me. Tru Blu, did in fact, respond to my deck repair need and performed satisfactory service to the issue. I recommend that this complaint be dropped or removed from BBB.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: I paid Tru Blu $2,650.00 to replastered my pool 3 years ago, recently a large piece of plaster came loose, this could only happen if the replaster process was not done correctly. Tru Blu only has a 1 year warranty. **** ******* of Tru Blu said that for another $1,600.00 they will replaster my pool again, although Tru Blu's plaster guy said this is definately a warranty issue that usually happens in the first year. I don't trust Tru Blu to do the job again... Also Tru Blu has the BBB seal on the front of the documents they hand out to customers but the BBB website says they are not affiliated with the BBB... I've requested twice that someone other than **** ******* give me a call but I get no response.
Desired Settlement: I have found another company that will replaster my pool for 1,600.00 dollars, requesting Tru Blu split the cost with me to resolve issue.
We agreed w/ ***** to repair his plaster for a set amount. When we showed up to do the repair he changed his mind to get a price to Replaster
the pool. I called & gave him a great price. ***** didn't like the price & called back to talk with someone else but me. I am the only decision maker
@ Tru Blu so I did not call him back. We have a 1 year warranty on the pools, this was 3 years later & I am under obligation to do nothing. I was
willing to work w/ ***** because he was a customer, but he ended the conversation w/ me. Thanks.
" I was pleased to receive a call from **** ******* last Friday morning 8-17-12; Where I presented **** my offer for a reasonable resolution. Which was the same wording as in the original complaint. ****'s last words to me was that he would take my offer into consideration."
" I was pleased to receive a call from **** ******* last Friday morning 8-17-12; Where I presented **** my offer for a reasonable resolution. Which was the same wording as in the original complaint.
****'s last words to me was that he would take my offer into consideration."
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|9/16/2011||Problems with Product/Service|