BBB Business Review

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BBB Accredited Business since

Bioderm Skin Care & Laser Center

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Phone: (817) 465-6611 Fax: (815) 301-3966 View Additional Phone Numbers 3811 S Cooper St Ste 2092, Arlington, TX 76015 http://www.ebioderm.com


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Description

Biorderm Skin Care & Laser Center can provide services in laser hair removal, Botox, laser rejuvenation, skin care, & laser cosmetic services!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bioderm Skin Care & Laser Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bioderm Skin Care & Laser Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Additional Complaint Information

Complaints brought to the company's attention by this BBB primarily concern Service and Sales issues. Specifically, consumers allege the company will not refund amounts paid, but instead pressures consumers to either pay prior to the completion of treatments or buy more treatments. Consumers also allege the company falsifies its services, treatments cause damage and pain, and treatments are not effective.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Bioderm Skin Care & Laser Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: October 15, 2007 Business started: 04/01/2005 Business started locally: 04/01/2005 Business incorporated 04/01/2005 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Medical Board
333 Guadalupe Tower 3 Suite 610, Austin TX 78701
http://www.tmb.state.tx.us
Phone Number: (512) 305-7030
Fax Number: (512) 463-9416
verifcic@tmb.state.tx.us
The number is M1979.

Type of Entity

Corporation

Business Management
Dr. Quan Nguyen, Owner
Contact Information
Principal: Dr. Quan Nguyen, Owner
Business Category

Skin Care Physicians & Surgeons - Medical-M.D. Hair Removal - Laser & Electrolysis Laser Cosmetic Services Medical Spa

Additional Information

In May 2010, the BBB requested the company provide copies of their promotional materials and contracts/agreements used with consumers and invited the company to meet to discuss the pattern and volume of their complaints.

In September 2010, the BBB invited the company to meet to discuss the pattern and volume of their complaints.


Customer Review Rating plus BBB Rating Summary

Bioderm Skin Care & Laser Center has received 4.4 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.