BBB Business Review
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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hawk Security Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Hawk Security Systems include:
- 38 complaints filed against business
Factors that raised the rating for Hawk Security Systems include:
- Length of time business has been operating.
- Response to 38 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||34|
|Total Closed Complaints||38|
Additional Complaint Information
The company has requested that consumers with complaints or concerns contact Marcos Valdez, Regional Operations Manager at 817-785-0200 extension 1902, or by e-mail at firstname.lastname@example.org prior to filing a complaint with the BBB.
Complaint brought to the company's attention by this BBB primarily concern contract and service issues. Specifically, complainants allege problems when trying to cancel service and failure to correct billing errors. The company has generally been responsive to complaints, resolving the issue directly or providing sufficient information to support their position and efforts made to resolve the issue.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marcos Valdez, Regional Operations Manager
ALARM, SECURITY & SAFETY SYSTEMS
Alternate Business NamesInterface Security Systems LLC
In June 2010, the company met with the BBB to discuss the pattern and volume of their complaints. The company provided size documentation and a plan of action designed to address the pattern and volume of complaints. This plan of action included plans to emphasize in sales meeting, technician meetings, and consumer surveys, the review and highlighting of the terms of the agreement with consumers including the automatic renewal of the agreement.