BBB Business Review

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BBB Accredited Business since

Colonial Savings, F.A.

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Phone: (817) 390-2000 Fax: (817) 390-2211 View Additional Phone Numbers 2600 West Fwy, Fort Worth, TX 76102 View Additional Email Addresses http://www.colonialsavings.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Colonial Savings, F.A. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Colonial Savings, F.A. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Colonial Savings, F.A.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1958 Business started: 02/20/1952 in TX Business started locally: 02/20/1952 Business incorporated 12/04/1991 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Banking
2601 N. Lamar Blvd, Austin TX 78705
http://www.banking.state.tx.us
Phone Number: (512) 475-1300
Fax Number: 512-475-1313
open.records@dob.texas.gov

Texas Department of Savings and Mortgage Lending
2601 N. Lamar, Suite 201, Austin TX 78705
http://www.sml.texas.gov
Phone Number: (877) 276-5550
Fax Number: (512) 936-2003

Texas Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
http://occc.texas.gov
Phone Number: (512) 936-7600

Type of Entity

Association

Business Management
Mr. James (Jim) E. DuBose, President & CEO/Owner Shaun Monthie, Vice President Ms. Janet Walter, Vice President of Marketing
Contact Information
Principal: Mr. James (Jim) E. DuBose, President & CEO/Owner
Principal: Shaun Monthie, Vice President
Principal: Ms. Janet Walter, Vice President of Marketing
Business Category

Savings & Loan Associations Banks Loans Escrow Service

Alternate Business Names
Colonial Life Insurance Co. of Texas Colonial Lloyds Colonial National Mortgage Community Bankers Mortgage CU Members Mortgage Dubose & Associates Insurance Dubose & Associates, Inc. First Western Title Company
Industry Tips
**** Credit and ATM Cards - Lost or Stolen **** Credit Card Blocking **** Credit Card Protection Services Debt Consolidation Payday Loan
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.