BBB Business Review

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Description

We provide quality orthodontic care to patients of all ages.  We offer traditional metal braces, clear braces, Invisalign and Invisalign Teen.  We have a state of the art 3D x-ray machine which allows us to better diagnose malocclusions and TMJ/TMD problems.  We also treatment people who suffer from migraines, chronic headaches, TMJ/TMD problems, vertigo and tinnitus. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dr. Sheila Birth-Orthodontics-Keller LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dr. Sheila Birth-Orthodontics-Keller LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dr. Sheila Birth-Orthodontics-Keller LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 18, 2009 Business started: 06/21/1984 in 0 Business started locally: 06/21/1984 Business incorporated 01/30/2004 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Medical Board
333 Guadalupe Tower 3 Suite 610, Austin TX 78701
http://www.tmb.state.tx.us
Phone Number: (512) 305-7030
Fax Number: (512) 463-9416
verifcic@tmb.state.tx.us

Texas State Board of Dental Examiners - 512-463-6400

Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. Sheila Birth, DDS, Owner
Contact Information
Principal: Dr. Sheila Birth, DDS, Owner
Customer Contact: Ms. Jennifer Goodwin
Business Category

Physicians & Surgeons - Orthopedic Surgery Dentists Dentist - Orthodontist Dentistry - Children

Products & Services

Dr. Sheila Birth-Orthodontics-Keller LLC sells the following brand(s): 3D X-Ray, American Orthodontics, Invisalign, Invisalign Teen, TruDenta

Hours of Operation
M: 7:00 AM - 4:00 PM
T: 7:00 AM - 4:00 PM
W: 7:00 AM - 4:00 PM
Th: 7:00 AM - 4:00 PM
We are open one Saturday a month
Method(s) of Payment
We except cash, check and all major credit cards.
Alternate Business Names
Birth-Fletcher-Orthodontics, PLLC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.