BBB Business Review

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Pest Control, Termite Control, Full Bed Bug Services, Animal Removal, Mosquito Control, Rodent Control, Fire Ant Control, Specialized Ant Services, Roach Treatments.  One Time and Annual programs available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that METRO GUARD TERMITE & PEST CONTROL meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for METRO GUARD TERMITE & PEST CONTROL include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 8

Additional Information

BBB file opened: August 01, 1991 Business started: 01/01/1991 in TX Business started locally: 01/01/1991 Business incorporated 01/01/1991 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Agriculture
1700 N. Congress, 11th Floor, Austin TX 78701
Phone Number: (800) 835-5832
Fax Number: (800) 509-1159
The number is 711616.

Type of Entity


Business Management
Contact Information
Business Category

Pest Control Services Pest Control Supplies & Equipment Termite Control Animal Rescue Relocation

Products & Services

METRO GUARD TERMITE & PEST CONTROL sells the following brand(s): All popular brands

METRO GUARD TERMITE & PEST CONTROL offers the following product(s): All popular products

Method(s) of Payment
Credit Cards, Debit Cards, Checks, Cash
Refund and Exchange Policy
All requests for refunds are accepted and reviewed
Alternate Business Names
Industry Tips
**** Pest Control Pest control

Customer Review Rating plus BBB Rating Summary

METRO GUARD TERMITE & PEST CONTROL has received 4.75 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.