BBB Business Review

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Consumer Complaints

BBB Accredited Business since 3/25/2010

Critter Control

(817) 222-1101

Customer Complaints Summary

26 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 21
Total Closed Complaints 26

Additional Complaint Information

BBB files indicate this business has a pattern of complaints concerning sales practices.  Specifically, complainants allege being told of extreme infestations and alleged possible illness due to infestations.  Complaints also allege being given high estimates for services.

The BBB sent a letter to the business June 2014.

The business responded by stating their method in the pest control industry is to offer an alleged total, one-time, permanent and guaranteed solution for rodent and other pest issues in consumers’ homes.  The business responded their process includes decontamination and attic remediation, more than the one time extermination service and cost.  Also included is informing the homeowner of the dangers of rodents.

The business stated they will continue to work with the BBB to help consumers with their pest control issues. 



Industry Comparison | Chart

Pest Control Services , Animal Rescue Relocation , Bird Barriers, Repellents & Controls , Bed Bug Removal , Bee Removal , Bat Removal , Animal & Wildlife Removal

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.