BBB Accredited Business since 3/25/2010
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||21|
|Total Closed Complaints||26|
Additional Complaint Information
BBB files indicate this business has a pattern of complaints concerning sales practices. Specifically, complainants allege being told of extreme infestations and alleged possible illness due to infestations. Complaints also allege being given high estimates for services.
The BBB sent a letter to the business June 2014.
The business responded by stating their method in the pest control industry is to offer an alleged total, one-time, permanent and guaranteed solution for rodent and other pest issues in consumers’ homes. The business responded their process includes decontamination and attic remediation, more than the one time extermination service and cost. Also included is informing the homeowner of the dangers of rodents.The business stated they will continue to work with the BBB to help consumers with their pest control issues.
Complaint Breakdown by Resolution About Complaint Details
View Complaints Summary by Resolution Pie Chart on Critter Control Complaint Resolution Pie Chart: Complaints
Pest Control Services , Animal Rescue Relocation , Bird Barriers, Repellents & Controls , Bed Bug Removal , Bee Removal , Bat Removal , Animal & Wildlife Removal