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BBB Accredited Business since

Critter Control

Phone: (817) 222-1101 Fax: (210) 547-7763 3330 N Beach St, Haltom City, TX 76111 View Additional Email Addresses http://www.dallas.crittercontrol.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Critter Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Critter Control include:

  • 15 complaints filed against business

Factors that raised the rating for Critter Control include:

  • Length of time business has been operating.
  • Response to 15 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 15

Additional Complaint Information

BBB files indicate this business has a pattern of complaints concerning sales practices.  Specifically, complainants allege being told of extreme infestations and alleged possible illness due to infestations.  Complaints also allege being given high estimates for services.

The BBB sent a letter to the business June 2014.

The business responded by stating their method in the pest control industry is to offer an alleged total, one-time, permanent and guaranteed solution for rodent and other pest issues in consumers’ homes.  The business responded their process includes decontamination and attic remediation, more than the one time extermination service and cost.  Also included is informing the homeowner of the dangers of rodents.

The business stated they will continue to work with the BBB to help consumers with their pest control issues. 

BBB files indicate this business has a pattern of complaints concerning sales practices.  Specifically, complainants allege being told of extreme infestations and alleged possible illness due to infestations.  Complaints also allege being given high estimates for services.

The BBB sent a letter to the business June 2014.

The business responded to the BBB by stating their method in the pest control industry is to offer an (alleged) total, one-time, permanent and guaranteed solution for rodent and other pest issues in consumers’ homes.  The business responded their process includes decontamination and attic remediation, more than the one time extermination service and cost.  Also included is informing the homeowner of the dangers and health concerns of rodents.

The business stated they will continue to work with the BBB to help consumers with their pest control issues. 

Customer Reviews Summary Read customer reviews

22 Customer Reviews on Critter Control
Customer Experience Total Customer Reviews
Positive Experience 18
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 22

Additional Information

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BBB file opened: August 30, 2005 Business started: 01/01/2000 in TX Business started locally: 01/01/2000 Business incorporated: 11/16/2009 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark A Shetterly, Owner Mr. Dion Fletcher, Operations Manager
Contact Information
Customer Contact: Mr. Dion Fletcher, Operations Manager
Principal: Mr. Mark A Shetterly, Owner
Business Category

ANIMAL TRAPPING & EXCLUSIONS ANIMAL WILDLIFE CONTROL/HOME REPAIRS

Alternate Business Names
Animal Intrusion Prevention Systems Holding Company
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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