BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Critter Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Critter Control include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 30 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||24|
|Total Closed Complaints||30|
Additional Complaint Information
BBB files indicate this business has a pattern of complaints concerning sales practices. Specifically, complainants allege being told of extreme infestations and alleged possible illness due to infestations. Complaints also allege being given high estimates for services.
The BBB sent a letter to the business June 2014.
The business responded by stating their method in the pest control industry is to offer an alleged total, one-time, permanent and guaranteed solution for rodent and other pest issues in consumers’ homes. The business responded their process includes decontamination and attic remediation, more than the one time extermination service and cost. Also included is informing the homeowner of the dangers of rodents.The business stated they will continue to work with the BBB to help consumers with their pest control issues.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||59|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark A Shetterly, Owner
Pest Control Services Animal Rescue Relocation Bird Barriers, Repellents & Controls Bed Bug Removal Bee Removal Bat Removal Animal & Wildlife Removal
Alternate Business NamesAnimal Intrusion Prevention Systems Holding Company
Industry Tips**** Pest Control Pest control
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview