BBB Business Review

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BBB Accredited Business since

Critter Control

Phone: (817) 222-1101 Fax: (210) 547-7763 3330 N Beach St, Haltom City, TX 76111 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Critter Control meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Critter Control include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 30

Additional Complaint Information

BBB files indicate this business has a pattern of complaints concerning sales practices.  Specifically, complainants allege being told of extreme infestations and alleged possible illness due to infestations.  Complaints also allege being given high estimates for services.

The BBB sent a letter to the business June 2014.

The business responded by stating their method in the pest control industry is to offer an alleged total, one-time, permanent and guaranteed solution for rodent and other pest issues in consumers’ homes.  The business responded their process includes decontamination and attic remediation, more than the one time extermination service and cost.  Also included is informing the homeowner of the dangers of rodents.

The business stated they will continue to work with the BBB to help consumers with their pest control issues. 

Customer Reviews Summary Read customer reviews

59 Customer Reviews on Critter Control
Customer Experience Total Customer Reviews
Positive Experience 48
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 59

Additional Information

BBB file opened: August 30, 2005 Business started: 01/01/2000 in TX Business started locally: 01/01/2000 Business incorporated 11/16/2009 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Agriculture
1700 N. Congress, 11th Floor, Austin TX 78701
Phone Number: (800) 835-5832
Fax Number: (800) 509-1159

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark A Shetterly, Owner
Contact Information
Principal: Mr. Mark A Shetterly, Owner
Business Category

Pest Control Services Animal Rescue Relocation Bird Barriers, Repellents & Controls Bed Bug Removal Bee Removal Bat Removal Animal & Wildlife Removal

Alternate Business Names
Animal Intrusion Prevention Systems Holding Company
Industry Tips
**** Pest Control Pest control

Customer Review Rating plus BBB Rating Summary

Critter Control has received 4.77 out of 5 stars based on 59 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.