This Business is not BBB accreditedFind a Location
Phone: (817) 335-1100 View Additional Phone Numbers 1600 W 7TH ST, FORT WORTH, TX 76102 ! There is an alert on CASH AMERICA INTERNATIONAL INC !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for CASH AMERICA INTERNATIONAL INC include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for CASH AMERICA INTERNATIONAL INC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 218 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||196|
|Total Closed Complaints||218|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning service and billing issues.
Specifically, complaints allege concerns with interest amounts relating to payday loans and customer service regarding collections of payments.The business has responded to complaints by stating consumers sign the Line of Credit Agreement acknowledging they understand and agree to the terms and conditions associated with the Line of Credit Product. The business also states all payments are applied to interest first. Cash America state consumers receiving inappropriate collection calls regarding default of payday loans could have been contacted by fraudsters.
Cash America further stated to the BBB consumers with questions regarding Pawn, Cash Advance, and Auto Title Loans can visit the "Frequently Asked Question" section on the business website www.cashamerica.com under Loan Options for possible answers to questions.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
PAWN SHOPS LOANS, SHORT TERM
Alternate Business NamesCASH AMERICA CASH AMERICA PAWN CASHLAND
Since 2013 the Fort Worth BBB has received many inquiries and complaints against Cash America International alleging fraudulent online activity regarding payday loans. Through BBB investigation, Cash America International stated to the BBB these online complaints are against CashNet USA (CNU Holdings, LLC), a wholly-owned subsidiary of Cash America International based in Chicago, Illinois. On April 9, 2014 the Fort Worth issued a Press Release warning consumers of personal loan telemarketing scams.
On November 20, 2013, The Consumer Financial Protection Bureau (CFPB) today took enforcement action against Cash America International, Inc. by ordering them to refund consumers for robo-signing court documents in debt collection lawsuits. The CFPB also found that Cash America violated the Military Lending Act by illegally overcharging servicemembers and their families. Cash America will pay up to $14 million in refunds to consumers and it will pay a $5 million fine for these violations and for destroying records in advance of the Bureau’s examination. http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-takes-action-against-payday-lender-for-robo-signing/
Industry TipsPayday Loan
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview