BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for CASH AMERICA INTERNATIONAL INC include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for CASH AMERICA INTERNATIONAL INC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 218 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

218 complaints closed with BBB in last 3 years | 47 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 10
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 196
Total Closed Complaints 218

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning service and billing issues.

Specifically, complaints allege concerns with interest amounts relating to payday loans and customer service regarding collections of payments.The business has responded to complaints by stating consumers sign the Line of Credit Agreement acknowledging they understand and agree to the terms and conditions associated with the Line of Credit Product.  The business also states all payments are applied to interest first.  Cash America state consumers receiving inappropriate collection calls regarding default of payday loans could have been contacted by fraudsters.

Cash America further stated to the BBB consumers with questions regarding Pawn, Cash Advance, and Auto Title Loans  can visit the "Frequently Asked Question" section on the business website www.cashamerica.com under Loan Options for possible answers to questions.

Customer Reviews Summary Read customer reviews

1 Customer Review on CASH AMERICA INTERNATIONAL INC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 27, 1997 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated: 10/04/1984 in TX
Type of Entity

Corporation

Contact Information
Principal: YOLANDA WALKER, DIRECTOR PUBLIC RELATIONS
Business Category

PAWN SHOPS LOANS, SHORT TERM

Alternate Business Names
CASH AMERICA CASH AMERICA PAWN CASHLAND
Additional Information

Since 2013 the Fort Worth BBB has received many inquiries and complaints against Cash America International alleging fraudulent online activity regarding payday loans.  Through BBB investigation, Cash America International stated to the BBB these online complaints are against CashNet USA (CNU Holdings, LLC), a wholly-owned subsidiary of Cash America International based in Chicago, Illinois.  On April 9, 2014 the Fort Worth issued a Press Release warning consumers of personal loan telemarketing scams.

Government Action

On November 20, 2013, The Consumer Financial Protection Bureau (CFPB) today took enforcement action against Cash America International, Inc. by ordering them to refund consumers for robo-signing court documents in debt collection lawsuits. The CFPB also found that Cash America violated the Military Lending Act by illegally overcharging servicemembers and their families. Cash America will pay up to $14 million in refunds to consumers and it will pay a $5 million fine for these violations and for destroying records in advance of the Bureau’s examination.  http://www.consumerfinance.gov/newsroom/consumer-financial-protection-bureau-takes-action-against-payday-lender-for-robo-signing/

Industry Tips
Payday Loan

Customer Review Rating plus BBB Rating Summary

CASH AMERICA INTERNATIONAL INC has received 2.98 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.