Industry Tips
Moving
Movers are required to provide you with a written proposal. This may be either a binding proposal which states the exact price of the move, or a "not-to-exceed" proposal, which states the maximum price of the
move, but allows the mover to charge less than the maximum. For the mover to give you an accurate estimate, you must be clear about the tems you want moved and advise them of any special conditions, such as stairs, long carries or elevators that are involved in the move.
Some movers charge by the hour, others charge by the piece. The proposal should also indicate what forms of payment are accepted, such as personal check or credit card. Movers are also required to provide you with a pamphlet entitled, "Your Rights and Responsibilities When You Move in Texas".
Movers must provide you with a moving services contract. This contract should contain all the information about your move including your name, movers name and amount of movers limitation of liability for loss or damage of your goods. All movers registered with TXDOT have a standard liability of 60 cents per pound per article. This
means the mover is only required to reimburse you $30 for a 50 pound TV. Your mover may offer to sell you transit insurance, which helps cover loss or damage to your goods based on the weight of the damaged
item.
If you have any dispute about charges, loss or damage to your goods, you need to file a written claim with the mover. This claim must be received by the company within 90 days of the delivery date. The mover has 20 days to contact you about receiving your claim and has the right to inspect any containers or damaged goods within 30 days of receiving the claim. The mover has 90 days to pay or deny your claim or make a settlement offer.
