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BBB Business Review

This Business is not BBB accredited

KILLER MOTORSPORTS

Phone: (817) 284-4800 2505 Gravel Dr, Fort Worth, TX 76118 http://www.killermotorsports.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for KILLER MOTORSPORTS include:

  • 141 complaints filed against business
  • 2 complaints filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for KILLER MOTORSPORTS include:

  • Length of time business has been operating.
  • Response to 141 complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

141 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 1
Delivery Issues 23
Guarantee/Warranty Issues 18
Problems with Product/Service 74
Total Closed Complaints 141

Additional Complaint Information

The company has requested that any consumer who has questions or concerns contact Doug Bell at 682-300-6620 or email at service@killermotorsports.com before filing a complaint with the BBB.
BBB files indicate that this business has a pattern of complaints concerning product quality issues, delivery issues, advertising issues, guarantee/warranty issues, billing/collection issues, and customer service issues. Killer Motorsports has responded to all complaints lodged against it.  Although the company has issued a response to every complaint, it has not resolved all complaints.  When addressing consumer complaints, Killer Motorsports cites company policies as the basis for its decision whether to refund or replace parts.  In responses, the company refuses to reimburse labor fees, stands by its decision to charge shipping, return shipping fees, and a 20% restocking fee if a shipment is refused or cancelled, refuses to warranty parts if a licensed mechanic does not assemble the unit, etc.  The company claims its terms and conditions are agreed upon by the consumer when a purchase is made. 

Product Quality Issues
Consumer complaints allege of dead batteries, transmission problems, faulty motors, damaged frames and fenders, faulty carburetors, missing parts, missing assembly manuals, etc.

Delivery Issues
Consumer complaints allege delayed delivery of products. Despite advertising all orders are “processed and shipped within 5 business days from the date of purchase (but usually within 24-48 Hours),” consumers frequently report the company does not meet its advertised delivery promise and they must wait weeks for the product to arrive.  In addition to delayed delivery of ordered products, consumers also report that replacement and warranty parts take weeks to months to arrive.  Specifically, some consumers complain their units arrived damaged, defective, or missing parts.  In response, Killer Motorsports promises to rectify the situation by sending replacement parts.  However, weeks and months pass without the promised parts.

Advertising Issues
Advertising complaints allege the company fails to meet its advertised delivery timeframe, the company fails to supply advertised purchase specials like gloves, bags, tee shirts, and utility racks, the company fails to send a Manufacturer’s Certificate of Origin (MCO) within 48 hours of the request as advertised, the company misinforms consumers about bikes being green sticker certified, and the company falsely advertises BBB membership.

Guarantee/Warranty Issues
Customers allege receiving a damaged or defective product from Killer Motorsports thus necessitating submission of a warranty claim.  Despite following the claim process, weeks and months pass without replacement of faulty parts.

Billing/Collection Issues
Some consumer complaints allege refusing a shipment or being instructed by Killer Motorsports to refuse a shipment based on the unit arriving in a damaged state.  After refusing the damaged shipment, she contacted Killer Motorsports to obtain a refund.  In response, the company states since consumers did not make contact with them prior to refusing the product consumers would only receive half their money back.  Consumers were told they would be responsible for shipping and return shipping charges as well as a 20% restocking fee.

Customer Service Issues
Consumers report difficulty reaching Killer Motorsports representatives by phone or email and phone messages go unreturned .  Customers also complain about the length of time that passes from filing a warranty claim to receiving the replacement product.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against KILLER MOTORSPORTS
See Trends in Complaints on KILLER MOTORSPORTS

Customer Reviews Summary Read customer reviews

29 Customer Reviews on KILLER MOTORSPORTS
Customer Experience Total Customer Reviews
Positive Experience 18
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 29

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on KILLER MOTORSPORTS

Additional Information

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BBB file opened: March 13, 2007 Business started: 01/15/2004 in 0 Business started locally: 01/15/2004 Business incorporated: 01/02/2007 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
TX

Type of Entity

Corporation

Contact Information
Customer Contact: Doug Bell, Warranty Director
Business Category

MOTORCYCLES-DEALERS DIRT BIKES, PIT BIKES, PARTS & SERVICE

Alternate Business Names
KILLER MOTORSPORTS INC
Additional Information

In August 2010, the company met with the BBB to discuss the pattern and increasing volume of their complaints. The company agreed to provide a plan of action, contact information to include in their report and a summary of critical steps that consumers should follow when purchasing vehicles.
The company has requested the following to be included in this report for consumers:

Many of our customers are first time buyers. If you are not experienced with motorized vehicles these essential steps will help you to have a successful fun experience. If the proper steps are not followed it may cause many problems to occur.
a. The first three short rides are the most important time of any product purchased on KMS as outlined in our warranty terms and guidelines as well as our knowledge base system. 
b. Please take the time to read our maintenance section, watch the videos, and learn about your new hobby and purchase.
c. Problems can be prevented before they start by following our step by step break in process example. If there is a warranty issue, claims maybe filed via our website in our Warranty Claims Section and are responded to withing a 24-48 hour period during the normal work week.
For additional information, the company invites consumers to visit their website at www.killermotorsports.com
http://www.killermotorsports.com/terms_privacy.asp is a direct link to the Warranty/Maintenance/Tech Help Section where a warranty claim can be filed and helpful data can be found.

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