BBB Business Review
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KillerMotorsports.com offers Families an affordable way to enter into the fastest growing Power Sports sport in the US. We strive to give our customers discounts and cheap deals so they can afford purchase powersports products. We sell Scooters, Go karts, ATV's, fourwheelers, dirtbikes, Pitbikes, Trikes, UTV's, side by sides, mini bikes, kids ATV's, toys, parts. We sell all sizes ranging from 50cc, 110cc, 125cc, 150cc, 170, 180cc, 200cc, 250cc, 300cc, 500cc, 800cc, 1000cc
At Killer Motorsports , we are totally committed to providing the Best Customer Service! Everyone employed with Killer Motorsports is personally involved with the motorsports industry. We only hire people who have a passion for riding, teaching and helping other riders get into vehicles that will fit their needs! Our staff is truly focused on your SATISFACTION
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for KILLER MOTORSPORTS include:
- 116 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for KILLER MOTORSPORTS include:
- Length of time business has been operating.
- Response to 116 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||62|
|Total Closed Complaints||116|
Additional Complaint Information
The company has requested that any consumer who has questions or concerns contact Nathan at 817-944-3254 or email at firstname.lastname@example.org before filing a complaint with the BBB.
BBB files indicate that this business has a pattern of complaints concerning product quality issues, delivery issues, advertising issues, guarantee/warranty issues, billing/collection issues, and customer service issues. Killer Motorsports has responded to all complaints lodged against it. Although the company has issued a response to every complaint, it has not resolved all complaints. When addressing consumer complaints, Killer Motorsports cites company policies as the basis for its decision whether to refund or replace parts. In responses, the company refuses to reimburse labor fees, stands by its decision to charge shipping, return shipping fees, and a 20% restocking fee if a shipment is refused or cancelled, refuses to warranty parts if a licensed mechanic does not assemble the unit, etc. The company claims its terms and conditions are agreed upon by the consumer when a purchase is made.
Product Quality Issues
Consumer complaints allege of dead batteries, transmission problems, faulty motors, damaged frames and fenders, faulty carburetors, missing parts, missing assembly manuals, etc.
Consumer complaints allege delayed delivery of products. Despite advertising all orders are “processed and shipped within 5 business days from the date of purchase (but usually within 24-48 Hours),” consumers frequently report the company does not meet its advertised delivery promise and they must wait weeks for the product to arrive. In addition to delayed delivery of ordered products, consumers also report that replacement and warranty parts take weeks to months to arrive. Specifically, some consumers complain their units arrived damaged, defective, or missing parts. In response, Killer Motorsports promises to rectify the situation by sending replacement parts. However, weeks and months pass without the promised parts.
Advertising complaints allege the company fails to meet its advertised delivery timeframe, the company fails to supply advertised purchase specials like gloves, bags, tee shirts, and utility racks, the company fails to send a Manufacturer’s Certificate of Origin (MCO) within 48 hours of the request as advertised, and the company misinforms consumers about bikes being green sticker certified.
Customers allege receiving a damaged or defective product from Killer Motorsports thus necessitating submission of a warranty claim. Despite following the claim process, weeks and months pass without replacement of faulty parts.
Some consumer complaints allege refusing a shipment or being instructed by Killer Motorsports to refuse a shipment based on the unit arriving in a damaged state. After refusing the damaged shipment, she contacted Killer Motorsports to obtain a refund. In response, the company states since consumers did not make contact with them prior to refusing the product consumers would only receive half their money back. Consumers were told they would be responsible for shipping and return shipping charges as well as a 20% restocking fee.
Customer Service Issues
Consumers report difficulty reaching Killer Motorsports representatives by phone or email and phone messages go unreturned . Customers also complain about the length of time that passes from filing a warranty claim to receiving the replacement product.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||49|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78761
Phone Number: (888) 368-4689
Fax Number: (512) 302-2162
The license number is P102360.
Type of Entity
Limited Liability Company (LLC)
MOTORCYCLES-DEALERS DIRT BIKES, PIT BIKES, PARTS & SERVICE
Products & Services
KILLER MOTORSPORTS sells the following brand(s): Appollo , Coolster , couger cycle , Eagle ATV , Hisun , Ice bear , JMC, Kandi , Maxtrade , Odes , Roketa, SSR , Tao tao USA , Trail master Trailmaster
KILLER MOTORSPORTS offers the following product(s): Cheap kids ATV's , Four Wheelers , go carts , go karts , gokarts , Kids ATV's , Kids fourwheelers , kids utv , Mopeds , Scooters , sidey by sides , three wheeled trikes , trikes , utv , utv's
Hours of Operation
|M||:||9:00 AM - 6:00 PM|
|T||:||9:00 AM - 6:00 PM|
|W||:||9:00 AM - 6:00 PM|
|Th||:||9:00 AM - 6:00 PM|
|F||:||9:00 AM - 6:00 PM|
|S||:||10:00 AM - 4:00 PM|
Method(s) of PaymentWe accept all forms of payment including financing through a third party company Access and equipment.
Refund and Exchange PolicyPlease read this web page carefully. It contains the Terms and Conditions governing your access to and use to the Killer Motorsports webpage. If you don't like our terms and agreements, then feel free to ride on out of here! IMPORTANT!! We have been innovators in this industry for the last 7 years and if you want to copy ANYTHING on our website you MUST ask for permission. Most of our information is written by our staff and techs, photos are OUR photos, articles are ours, the LOOK AND FEEL including the shopping software we use is under copyright. If any of our information, videos, web text and photos, shopping software, etc, is taken without written permission you will be in direct violation of our trademarks and will be pursued to all extent of Federal Laws. Disclaimer about Years and MCO's for vehicles. Unless the year is stated on the product page, the vehicle year WILL vary. Chinese VIN's typically run a year behind the US calendar. So if it is year 2010, you might get a 2008 or 2009. In some cases the paperwork could also state 2007. This is why we do not list the year because it varies from container to container. ALL our units are brand new in the crate when they are sold. If the year is important to you, you MUST ask before you purchase the unit. Once the unit has been shipped, if you want to return it because of the year, you, the customer, will be responsible for the shipping costs to and from your address as well as the restocking fees.
Binding AgreementThis means that if you go to any page on our site or buy a product then you agree to the following terms and are in a binding agreement with Killer Motorsports, INC. These are our terms and policies as a company and ANY customer who makes a purchase from our company (online or offline) are subject to these terms and policies.
As you browse [company website], advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners targeted advertising.
SecurityOur website uses Secure Sockets Layering (SSL) with 512bit encryption. We are also covered by Volusion 256bit SSL Security Protection. It's pretty much impossible anyone would be able to get your information.
Important Limitations on your rightsAll of your rights will be used only in a lawful way and without breaching the peace. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release all legal rights that I may have or possess. I, as buyer, therefore release all liability and waive all Legal rights I may have in with any items purchased from Killer Motorsports. Any and all issues or problems will be solved in accordance to the terms specified in this contract.
By purchasing a product from Killer Motorsports, once that product has been shipped you agree that you waive your right to chargeback your credit card under any circumstance and will handle any and all issues in accordance to our terms policy.
Holding UnitsWe can only hold units if a 20% deposit is put down. We can then only hold the unit for 48 hours. If the unit is not picked up within 48 hours and paid in full we have the right to sell the unit and retain the deposit. We will NOT hold a unit unless a deposit is put down.
Price MatchPrice match guarantee means we will match any competitors price as long as they are a licensed dealer, the product is in stock, its not a sale price, we do not give away free stuff with it if its not offered by the other company like gloves, and it must be matched BEFORE the sale is made(no exceptions). Contact a sales rep for more details.
ColorsWe try and do a good job of describing the colors and what the bikes look like. Sometimes we are out of one color so that is why we ask for an alternate color. In case we are out of that color we can get you another color and still get your bike out to you!
Changes and InaccuraciesWe are constantly improving our website and are always striving to get the best descriptions made that are 100% accurate as well as current description, price, and pictures. Sometimes we do get some bad information from the manufacture. We will in NO WAY PERIOD refund money or accept returns for inaccuracies. If you are buying something on the internet and are concerned the description could be wrong, we have a full staff that can answer questions via email, phone, or at the shop in person before you buy. You, the customer, acknowledges this and agrees to these terms and agreements as stated. Prices are subject to change at any time. Once your order is placed there are no refunds or reimbursements made if we lower prices after you place your order for any circumstance.
Out of state sales on Motor VehiclesIf you buy something from us, check your local laws on what's acceptable and what's not. Some cities or states have laws saying you have sound restrictions and CARB approvals. Once you get your vehicle fill out the "MCO Form" on the left side menu of our website and we will send your MCO and appropriate registration documents for DMV registration.The customer is responsible for jetting their unit if they are over altitude of 1000 feet. All units are jetted for sea level. It is not Killer Motorsports responsibility to jet units before they leave.
Vehicle InsuranceI, the customer, agree to maintain insurance on any product being purchased. All Fed Ex Packages are insured Automatically for the purchased value. All Freight trucks have insurance included for shipped crated units. All Car transport carriers for UTVS have insurance through the carrier. All damaged claims are handled by Killer Motorsports except for car transport carriers, those claims MUST go through the carrier.
In state SalesAny Motor Vehicle (Scooters) that must be Tagged, Titled, and Registered Legally in the State of Texas MUST be registered through Killer Motorsports in Fort Worth, Texas if that vehicle is purchased from Killer Motorsports.
Vehicle and Parts WarrantyClick here to see our warranty policies.
Vehicle OperationIf you buy a product from us then you need to make sure you know what you are doing. We have absolutely ZERO liability if you or someone else gets hurt, injured, or killed riding a motor vehicle or part purchased from Killer Motorsports. It's up to you to maintenance your product, learn how to use it, and know how to maintain it. This does for installing parts purchased from us as well.
Assembly for shipped productsAll our powersports products do require some assembly. If you get a dirt bike, scooter, go kart, etc then you will have some assembly. Most assembly requires you put the tires, bars, battery, etc on. If you do the assembly yourself you accept all liability of defects for the unit and waive your warranty rights. In order not to avoid losing your warranty, you must have a licensed mechanic put your unit together and save the receipt paperwork that will be submitted with the documentation. If you are a licensed mechanic, you must provide a copy of your license when submitting the paperwork.
Waiver of LiabilityBy purchasing any items on this website, I, as buyer, acknowledge and agree to be above 18 years of age. I, as buyer, acknowledge and understand that riding an all-terrain-vehicle, Utility Vehicle, dirt bike, go kart, motorcycle, moped, pocket bike and gas scooter is a dangerous activity that requires strenuous exercise and various degrees of skill and experience for individual riders. I, as buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles advertised on our website. I, as buyer, am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the specific use of these vehicles as well as the inherent risks, hazards and dangers of personal injury and disability increase with inexperienced riders. I, as buyer, agree to release and forever discharge Killer Motorsports or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacture from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by Killer Motorsports or its parent company or your presence upon the premises , whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from Killer Motorsports or its parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns. I, as buyer, hereby certify that I am over the age of 18 years of age. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as buyer, therefore release all liability and waive all rights I may have in regards to my child's activities with any items purchased from Killer Motorsports.
Legal for ProductsI, as buyer, agree to read the user's manual carefully before operating my vehicle. I, as buyer, agree to inspect my vehicle to be sure all nuts, bolts and chain are tight and the vehicle is safe for operations. I, as buyer, agree to wear a helmet and protective gear when riding. I, as buyer, acknowledge that it is my responsibility, to ascertain and obey all local, state and federal laws in regards to the possession and use of any items purchased from Killer Motorsports and its parent company. Killer Motorsports and its parent company will not be liable for the misuse of any products purchased from Killer Motorsports and its parent company or any of its distributors or agents. I, as buyer, have read this waiver of liability, assumption of risk and indemnity agreement, fully understand its terms, and understand that I, as buyer, am giving up substantial rights by agreeing to this waiver and have brought it freely and voluntarily without any inducement, assurance or guarantee being made to me. My purchase is to be considered as a complete an unconditional release of all liability to the greatest extent allowed by law. I understand that buying from Killer Motorsports and/or on their website that any vehicle has NO returns and NO Refunds and that I have read and will comply with our entire Terms/Agreements, Warranty, and Returns Policy.
Maintenance HelpPlease review our maintenance page before contacting us.There is ALOT of useful information that can help you solve most simple issues. If you are having issues with your product you can either take it to Killer Motorsports Service Shop or a local certified mechanic.
ShippingAll Orders - Orders are processed and shipped within 7 business days from the date of purchase ( but usually 24-48 Hours ). We can email you your tracking number within 24 hours from the time your shipment leaves our warehouse so you can track your shipment in route. If your item does not ship within 7 business days, you can request to receive a full refund and cancel your order. We will contact the customer if an item is not in stock and will not be in stock to ship within 7 days of ordering.We use a third party LTL transportation company to deliver vehicles, Car transport or LTL for large vehicles (UTV), and Fed Ex/USPS to deliver parts. LTL Transit time may take, but not limited from 2-7 business days depending on how far you are from Texas. During holiday seasons, transit time may be an additional 3-5 business days. Orders may not be canceled or refused due to extended transit schedules. UTVS are shipped Assembled Via a Car Carrier. The unit may NOT be refused for delivery. If you get the unit and you believe there is shipping damages, this MUST be filed with the shipping company. If you get your unit and you believe you are missing something, you must file a claim with Killer Motorsports. If you get your UTV and it needs to be jetted for your altitude, call our service techs or visit our maintenance section at www.killermotorsports.com . Once the unit is assembled at our dealership and a Full PDI Checklist is performed, the unit may not be refunded or returned.
Lost or Shipping DamagesIf you get a product from us, then you have to let us know about the damage within 2 days of receiving it. Products may not be refused for delivery under any circumstance or you, the buyer, will be responsible for shipping to and from our warehouse as well as return fees and an additional 20% restocking fee. Sometimes a unit will receive cosmetic damage while in transit from the shipping company, 99% of the time it is just a piece of plastic here or there and we will file a claim with the shipping company and send your new parts out asap. Once the product has been assembled, fueled, used in any way, it WILL NOT be allowed for return for ANY reason. If a claim is not filed within the first 48 hours, I, the customer, understand Killer Motorsports does not have to accept the claim and it will be the customers responsibility to file a claim with the shipping company at that point for reimbursement of damages. If the claim is filed in the first 48 hours, Killer Motorsports will file the claim with the shipping company and send any damaged parts needed. If the customer orders a part and the part shows it left Killer Motorsports warehouse, the customer releases Killer Motorsports from any and all liability and/or association if the part is lost during shipping transit. If the part is lost in transit the customer needs to file a claim with the shipping company.
Free ShippingFree shipping only applies to the 48 Continental United States. Free shipping applies to ANY order over $99, excluding parts orders. Free shipping does not apply to International orders, Hawaii, Alaska, or Puerto Rico. There is an up charge in shipping because it has to go by plane instead of by freight truck. We do not ship vehicles out of the United States. LTL freight does not deliver to most rural area every day and in some rare cases will request the consignee to pick up at the regional terminal. Products being delivered to the upper north east and lower south east may accrue a shipping surcharge. the consignee will be contacted prior to shipping.
Returns/Refunds/CancellationsReturns are simple. If you want to return a vehicle or part, it must still be in the crate/box, in new condition, and be returned within 48 hours of delivery. The customer must pay the freight back, original shipping is not refunded, and we charge a 20% restocking fee.Products may not be refused for delivery under any circumstance or you, the buyer, will be responsible for shipping to and from our warehouse as well as return fees and an additional 20% restocking fee.
Refunds are not processed until the product has been received into our warehouse and the paperwork has been completed. Once this is done we will issue a refund check.
You can cancel your order within 24 hours as long as the unit or parts have not shipped. There is a 6% cancellation fee per company policies.
July 2013, business legal representative met with the BBB and legal representative regarding the current review and rating of the business.
In August 2010, the company met with the BBB to discuss the pattern and increasing volume of their complaints. The company agreed to provide a plan of action, contact information to include in their report and a summary of critical steps that consumers should follow when purchasing vehicles.
The company has requested the following to be included in this report for consumers:
Many of our customers are first time buyers. If you are not experienced with motorized vehicles these essential steps will help you to have a successful fun experience. If the proper steps are not followed it may cause many problems to occur.
a. The first three short rides are the most important time of any product purchased on KMS as outlined in our warranty terms and guidelines as well as our knowledge base system.
b. Please take the time to read our maintenance section, watch the videos, and learn about your new hobby and purchase.
c. Problems can be prevented before they start by following our step by step break in process example. If there is a warranty issue, claims maybe filed via our website in our Warranty Claims Section and are responded to withing a 24-48 hour period during the normal work week.
For additional information, the company invites consumers to visit their website at www.killermotorsports.com
http://www.killermotorsports.com/terms_privacy.asp is a direct link to the Warranty/Maintenance/Tech Help Section where a warranty claim can be filed and helpful data can be found.