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This Business is not BBB accredited

Jam Sports Marketing

Additional Locations

Phone: (866) 505-4149 1700 Country Club Drive  Suite C, Mansfield, TX 76063 http://www.jamsports.net

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Description

Jam Sports Marketing sells advertisement space on t-shirts, stadium seats, megaphones and other promotional items distributed to "parents, faculty, and students."

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Jam Sports Marketing include:

  • 13 complaints filed against business
  • Failure to respond to 2 complaints filed against business
  • 5 complaints filed against business that were not resolved
  • 2 serious complaints filed against business
  • BBB does not have sufficient background information on this business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 13

Additional Complaint Information

BBB files indicates this business has a pattern of complaints concerning sales and delivery, customer service, and refund issues.  A more complete description of complaints follows.

Sales and Delivery
Business owners allege that after purchasing and paying (ranging from $150 - $950) for advertising space on t-shirts (to be distributed to local schools and colleges), the company failed to provide them with their sample t-shirts and failed to distribute the advertising t-shirts to the schools as promised. In other complaints, business owners complain about significant delays in the distribution of the t-shirts.  Specifically, consumers report they purchased advertising on t-shirts which were to be distributed during high school football season.  After the shirts did not appear as scheduled, business owners contacted Jam Sports for a status update.  According to complaints, Jam Sports typically cites an inability to obtain enough advertisers to fill the space as the reason for the delay.  Consumers are then assured the shirts will be distributed during the baseball season.  Despite company assurances, many businesses wait nearly a year or more without shirts being distributed.  Falsely claiming affiliation with the local high school or college is another issue frequently cited against Jam Sports Marketing.  In several complaints, business owners report making contact with the school about the whereabouts of the t-shirts only to find the school had no knowledge of Jam Sports and had never agreed to the advertising venture.

Customer Service
Consumers report extreme difficulty reaching Jam Sports representatives to inquire about the whereabouts of their t-shirts.  Customers report an inability to reach company representatives by telephone, email, or US Mail.  Neither voicemail nor email messages are returned. 
 
Refund Issues
In situations where refunds are demanded, Jam Sports states it will mail a refund check.  However, customers report the money was never received as promised.

The company has responded to and resolved some complaints, while others remain unanswered or unresolved.  Company responses to complaints typically provide no explanation or attempt to refute the complaint allegations.  The responses usually state that the company either has or will refund the consumer.

The BBB offered to meet with the company on several occasions to discuss these issues. Per the company response, "due to unforeseen business circumstances", the meetings have not taken place.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jam Sports Marketing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: February 06, 2007 Business incorporated: 03/29/2006 in TX
Type of Entity

Limited Partnership (LP)

Contact Information
Principal: Mr. Jamie Newton
Business Category

PROMOTIONAL/MARKETING PRODUCTS

Alternate Business Names
Jam Sports Marketing, LP Madden Sports Marketing, LLC
Additional Information

The BBB has received information from four different colleges and universities in the past three years indicating that the company had used the name and/or logos of the respective schools without authorization.

The company has requested that any consumer with a complaint include the name of their business when filing a complaint with the BBB.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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