BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Innovate Auto Finance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Innovate Auto Finance include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 54 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||27|
|Total Closed Complaints||54|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning Service and Billing/Collection Issues. Specifically, complaints allege difficulty obtaining vehicle titles, an inability by customer service representatives to resolve issues, harassing collection calls and misapplication of funds. Although the business has responded to the alleged claims in the complaints, the BBB continues to receive complaints.
September 2012 the BBB sent certified correspondence to the Innovate Auto Finance requesting their voluntary cooperation in eliminating the pattern of customer complaint. The BBB received communication from the business. The business stated they have seen growth in their business in the last 12-18 months. An audit of the BBB complaints will be done to determine if there are any concerns relating to customer service.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
Phone Number: (512) 936-7600
The number is 15148-56934.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Shalonda Kenebrew, Legal Special Accounts Manager
Alternate Business NamesInnovate Auto Solutions LP Innovate Loan Servicing Corporation
Industry TipsDebt Consolidation Payday Loan
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview