BBB Business Review

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BBB Accredited Business since

Innovate Auto Finance

Phone: (817) 471-1200 View Additional Phone Numbers 6707 Brentwood Stair Rd Ste 610, Ft Worth, TX 76112 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Innovate Auto Finance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Innovate Auto Finance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 54 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 23
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 27
Total Closed Complaints 54

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning Service and Billing/Collection Issues.  Specifically, complaints allege difficulty obtaining vehicle titles, an inability by customer service representatives to resolve issues, harassing collection calls and misapplication of funds.  Although the business has responded to the alleged claims in the complaints, the BBB continues to receive complaints.

September 2012 the BBB sent certified correspondence to the Innovate Auto Finance requesting their voluntary cooperation in eliminating the pattern of customer complaint.  The BBB received communication from the business.  The business stated they have seen growth in their business in the last 12-18 months.  An audit of the BBB complaints will be done to determine if there are any concerns relating to customer service. 

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Innovate Auto Finance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: October 07, 2011 Business started: 07/22/2009 in TX Business started locally: 07/22/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
Phone Number: (512) 936-7600
The number is 15148-56934.

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Shalonda Kenebrew, Legal Special Accounts Manager
Contact Information
Principal: Ms. Shalonda Kenebrew, Legal Special Accounts Manager
Business Category


Alternate Business Names
Innovate Auto Solutions LP Innovate Loan Servicing Corporation
Industry Tips
Debt Consolidation Payday Loan

Customer Review Rating plus BBB Rating Summary

Innovate Auto Finance has received 3.76 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.