BBB Business Review

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This business is not BBB accredited.

DFW Preferred Landscape and Irrigation, Inc.

Phone: (817) 703-5296 Fax: (817) 377-0001 View Additional Phone Numbers 4621 S Cooper St Ste 131-129, Arlington, TX 76017 http://www.dfwpreferredlandscape.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

As of 4/22/2014, the Better Business Bureau has been informed DFW Preferred Landscaping and Irrigation, Inc. is using the BBB Trademark on their website www.dfwpreferredlandscape.com without authorization. The Better Business Bureau has contacted the company and requested the trademark be removed. 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for DFW Preferred Landscape and Irrigation, Inc. include:

  • 7 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for DFW Preferred Landscape and Irrigation, Inc. include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning Problems with Product/Services.  Specifically, complaints alleges workmanship of product or service received is inferior resulting in needed repairs.  The business has been responsive to complaints.  March 2012 the BBB requested of the business their voluntary cooperation in eliminating the pattern of customer complaints.  The business has not responded to the BBB.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DFW Preferred Landscape and Irrigation, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 24, 1997 Business started: 03/18/1992 in TX Business started locally: 03/18/1992 Business incorporated 01/14/2002 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Commission on Environmental Quality
12100 Park 35 Circle, Austin TX 78753
http://www.tceq.state.tx.us
Phone Number: 512-239-1000
licenses@tceq.state.tx.us
The number is LI0008855.

Type of Entity

Corporation

Business Management
Mr. Charles R. Harrell, Owner Mr. Wade Nix, Owner
Contact Information
Principal: Mr. Charles R. Harrell, Owner
Business Category

Landscape Designers Landscape Contractors Landscape Maintenance Mason Contractors Furniture - Outdoor Rainwater Harvesting Systems Sprinkler Supervisory Service Patio, Porch & Deck Enclosures Contractors - Retaining Wall Fence Contractors Drainage Contractors Fountains - Garden, Display Landscape Lighting Lawn & Garden Sprinkler Systems Patio & Deck Builders Lawn Maintenance Irrigation Consultants Irrigation Systems & Equipment

Industry Tips
Lawn Care Tree Services
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.