BBB Business Review

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BBB Accredited Business since

Watson Tile & Stone, LLC

Additional Locations

Phone: (817) 428-9556 5101 Davis Blvd Unit B, N Richlnd Hls, TX 76180 http://www.watsontileandstone.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Watson Tile & Stone, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Watson Tile & Stone, LLC include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Watson Tile & Stone, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1995 Business started: 01/01/1995 in TX Business started locally: 01/01/1995 Business incorporated 03/26/2008 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Patsy Gilley-Watson, Owner
Contact Information
Principal: Ms. Patsy Gilley-Watson, Owner
Business Category

Kitchen & Bath - Design & Remodeling Marble & Granite Installation, Stonework Fabrication Painting Contractors Quartz Remodeling Services Bathroom Accessories Bathroom Remodeling Bathtubs & Sinks - Repair & Refinish Building Contractors Cabinets Carpet & Rug Dealers - New Carpet Layers Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Contractor - Remodel & Repair Contractors - Flooring Marble - Cultured Floor Materials - Retail Kitchen & Bath Design

Alternate Business Names
Watson Tile and Stone
Additional Information

Watson Tile & Stone is formerly known as Watson Ceramic Tile. Name change was made on 2/12/2008.

Industry Tips
**** Contractors: Tips on Selecting Home Remodeling

Customer Review Rating plus BBB Rating Summary

Watson Tile & Stone, LLC has received 4.41 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.