BBB Accredited Business since
Phone: (817) 329-9900 Fax: (817) 251-6501 2140 E Southlake Blvd Ste M, Southlake, TX 76092
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Full service jeweler, Full line of jewelry, Appraisals, all types of fine jewelry repair, modification, sizing, all sizes of Diamonds, Gemstones, Pearls and Pearl re-stringing, Watch repair, batteries replaced while you wait in most cases, and CAD Design custom jewelry.
We now have a Laser Welder which allows for better repairs, many of which couldn't be done previously, including most metal frame eye glasses, rings with very heat sensitive colored gems, and many more.
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A BBB Accredited Business since
BBB has determined that Southlake Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Southlake Jewelers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. James R. Baker, Vice President/Owner Mr. William G. Baker, President/Owner Mr. Chris Cassell, Manager
Jewelers - Retail Gold, Silver & Platinum Dealers Appraisal - Management Jewelry Buyers Jewelry Repair Bullion Coin Dealers Gold Buyers
Products & Services
Southlake Jewelers sells the following brand(s): Citizen Watch, John Bagley Designs, Pre-Owned Rolex, Seiko Watch
Southlake Jewelers offers the following product(s): Bullion, Custom Designs, Diamonds,, Gemstones,, Gold, Jewelry,, Pearls,, Platinum, Silver, Watches
Method(s) of PaymentCash, Check, Master Card, Visa, Discover, and American Express.
Refund and Exchange Policy
Returns for in-store credit or exchange only, WITHIN 7 DAYS. (merchandise must be undamaged in any way)
No returns on custom or special orders.
Alternate Business NamesMetro Gold & Silver, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview