BBB Business Review

This Business is not BBB accredited

Skybeam of Texas

Additional Locations

Phone: (866) 411-3278 Fax: (972) 775-8858 View Additional Phone Numbers 1200 Gambrel Rd Ste 100, Arlington, TX 76014 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Skybeam of Texas include:

  • 178 complaints filed against business
  • Failure to respond to 2 complaints filed against business
  • 2 complaints filed against business that were not resolved

Customer Complaints Summary Read complaint details

178 complaints closed with BBB in last 3 years | 39 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 16
Delivery Issues 15
Guarantee/Warranty Issues 0
Problems with Product/Service 141
Total Closed Complaints 178

Additional Complaint Information

The company has requested that any consumer with a complaint or concern contact them at prior to filing a complaint with the BBB.

Complaints brought to this firm's attention by this BBB primarily concern service and refund issues. Specifically, consumers allege delays in repairs and upgrading of equipment, poor and slow responses from the company, as well as poor customer service. The company has been generally responsive to complaints.

Customer Reviews Summary Read customer reviews

21 Customer Reviews on Skybeam of Texas
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 18
Total Customer Reviews 21

Additional Information

BBB file opened: August 01, 2007 Business started: 10/28/2003 in TX Business started locally: 10/28/2003 Business incorporated: 10/28/2005 in CO
Type of Entity


Business Management
Mr. Steve Brockett, General Manager Support Specialists Mr. Jeffrey (Jeff) A. Kohler, CDO/Owner Mr. John (Jack) S. Koo, COO & CFO/Owner Mr. James (Jim) C. Vaughn, President & CEO/Owner Mr. Daniel Zimmerman, Operations Manager
Contact Information
Customer Contact: Support Specialists
Principal: Mr. Steve Brockett, General Manager
Business Category

INTERNET SERVICES INTERNET APPLICATION SERVICE PROVIDER Internet Shopping - Jewelry Internet Shopping - Automobiles

Alternate Business Names
JAB Wireless, Inc.
Additional Information

In June 2011, the company met with the BBB to discuss the pattern and increasing volume of their complaints.  The company agreed to provide documentation related to their size and a plan of action designed to address the pattern and volume of their complaints.


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Types of Complaints Handled by BBB

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