BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Skybeam of Texas include:
- 243 complaints filed against business
- 5 complaints filed against business that were not resolved
Factors that raised the rating for Skybeam of Texas include:
- Length of time business has been operating.
- Response to 243 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||178|
|Total Closed Complaints||243|
Additional Complaint Information
The company has requested that any consumer with a complaint or concern contact them at firstname.lastname@example.org prior to filing a complaint with the BBB.
Complaints brought to this firm's attention by this BBB primarily concern service and refund issues. Specifically, consumers allege delays in repairs and upgrading of equipment, poor and slow responses from the company, as well as poor customer service. The company has been generally responsive to complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||26|
Type of Entity
Business ManagementMr. Steve Brockett, General Manager Support Specialists Mr. Jeffrey (Jeff) A. Kohler, CDO/Owner Mr. John (Jack) S. Koo, COO & CFO/Owner Mr. James (Jim) C. Vaughn, President & CEO/Owner Mr. Daniel Zimmerman, Operations Manager
INTERNET SERVICES INTERNET APPLICATION SERVICE PROVIDER Internet Shopping - Jewelry Internet Shopping - Automobiles
Alternate Business NamesJAB Wireless, Inc.
In June 2011, the company met with the BBB to discuss the pattern and increasing volume of their complaints. The company agreed to provide documentation related to their size and a plan of action designed to address the pattern and volume of their complaints.