BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

This Business is not BBB accredited

Skybeam of Texas

Additional Locations

Phone: (866) 411-3278 Fax: (972) 775-8858 View Additional Phone Numbers 1200 Gambrel Rd Ste 100, Arlington, TX 76014 http://www.skybeam.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Skybeam of Texas include:

  • 243 complaints filed against business
  • 5 complaints filed against business that were not resolved

Factors that raised the rating for Skybeam of Texas include:

  • Length of time business has been operating.
  • Response to 243 complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

243 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 36
Delivery Issues 20
Guarantee/Warranty Issues 0
Problems with Product/Service 178
Total Closed Complaints 243

Additional Complaint Information

The company has requested that any consumer with a complaint or concern contact them at tx-ss@skybeam.com prior to filing a complaint with the BBB.

Complaints brought to this firm's attention by this BBB primarily concern service and refund issues. Specifically, consumers allege delays in repairs and upgrading of equipment, poor and slow responses from the company, as well as poor customer service. The company has been generally responsive to complaints.

Customer Reviews Summary Read customer reviews

26 Customer Reviews on Skybeam of Texas
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 26

Additional Information

top
BBB file opened: August 01, 2007 Business started: 10/28/2003 in TX Business started locally: 10/28/2003 Business incorporated: 10/28/2005 in CO
Type of Entity

Corporation

Business Management
Mr. Steve Brockett, General Manager Support Specialists Mr. Jeffrey (Jeff) A. Kohler, CDO/Owner Mr. John (Jack) S. Koo, COO & CFO/Owner Mr. James (Jim) C. Vaughn, President & CEO/Owner Mr. Daniel Zimmerman, Operations Manager
Contact Information
Customer Contact: Support Specialists
Principal: Mr. Steve Brockett, General Manager
Business Category

INTERNET SERVICES INTERNET APPLICATION SERVICE PROVIDER Internet Shopping - Jewelry Internet Shopping - Automobiles

Alternate Business Names
JAB Wireless, Inc.
Additional Information

In June 2011, the company met with the BBB to discuss the pattern and increasing volume of their complaints.  The company agreed to provide documentation related to their size and a plan of action designed to address the pattern and volume of their complaints.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations