BBB Business Review

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BBB Accredited Business since

Rise Broadband

Phone: (844) 411-7473 1200 Gambrel Rd Ste 100, Arlington, TX 76014

Click for BBB Rating on Rise Broadband

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rise Broadband meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Rise Broadband. BBB of Denver / Boulder Colorado has the full report as that BBB handles all complaints for Rise Broadband.

Additional Information

BBB file opened: August 01, 2007 Business started: 10/28/2003 in TX Business started locally: 10/28/2003 Business incorporated 10/28/2005 in CO
Type of Entity


Business Management
Mr. Thomas Gallegos, Director of Contact Center Operations
Contact Information
Customer Contact: Mr. Thomas Gallegos, Director of Contact Center Operations
Business Category

Internet Services Internet Shopping

Additional Information

In June 2011, the company met with the BBB to discuss the pattern and increasing volume of their complaints.  The company agreed to provide documentation related to their size and a plan of action designed to address the pattern and volume of their complaints.

Industry Tips
Internet Sales

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.