BBB Business Review

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BBB Accredited Business since

United Service Association for Health Care

Phone: (800) 872-1187 Fax: (817) 640-3432 View Additional Phone Numbers 2221 E Lamar Blvd Ste 900, Arlington, TX 76006 http://www.usahc.com


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Description

From the company's promotional literature they state, "United Service Association for Health Care (USA+) is a healthcare benefits and consumer savings program offered through a group association membership. USA+ is NOT insurance nor is it meant to represent an insurance contract."


BBB Accreditation

A BBB Accredited Business since

BBB has determined that United Service Association for Health Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for United Service Association for Health Care include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on United Service Association for Health Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 1989 Business started: 10/20/1978 in DC Business started locally: 10/20/1978 Business incorporated 07/31/2006 in DC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state)
P.O. Box 149104, Austin TX 78714-9104
www.tdi.state.tx.us
Phone Number: (512) 463-6169
Fax Number: (512) 475-1771
ConsumerProtection@tdi.state.tx.us

Type of Entity

Corporation

Business Management
Ms. Mary Cranon, Executive Director
Contact Information
Principal: Ms. Mary Cranon, Executive Director
Business Category

Insurance - Life Medical - Dental Discount Plans Ambulance Service Insurance - Health

Alternate Business Names
USA For Health Care USA+
Additional Information

The company met with the BBB in January 2010 to discuss their pattern of complaint. The company agreed to provide scripts and recordings of "Welcome Calls" made to new members to discuss products terms and costs.

When purchasing benefits through this company, it is important consumers verify whether the products they are buying are insurance or not.

Industry Tips
**** Insurance Buying Tips **** Insurance Claims
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.