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Description

According to its company website, www.FreedomLife.net, Freedom Life Insurance Company of America (Freedom) is a part of USHEALTH Group and believes in “unparalleled value and care.”  USHEALTH Group “offers quality coverage to policy holders.”  This coverage includes “Comprehensive Healthcare Coverage, Fixed Indemnity Health Insurance, Critical Illness, Life, Dental Coverage, Accident, Short-Term Accident Disability Income Insurance and much more!” USHEALTH Group’s mission is to “protect our customers from financial hardship due to unforeseen illness or injury.”  According to the “About Us” section of the website, the company is “flexible, affordable and secure.”  The company claims consumers can rest easy knowing that:

· It is an innovator in the industry with over 50 Collective years of health insurance experience
· It is a subsidiary of Credit Suisse, one of the world’s largest financial institutions
· Its insurance products are underwritten by Freedom Life Insurance Company of America and National Foundation Life Insurance Company
· Its major medical policies are reinsured with Transatlantic, rated A by AM Best
· It is headquartered in Fort Worth, TX and its insurance companies conduct business across the nation

Additionally, the company website states, “The USHEALTH Group of companies includes Freedom Life Insurance Company of America and National Foundation Life Insurance Company; hereinafter ‘USHEALTH Group.’  USHEALTH Group is the brand name for products underwritten and issued by Freedom Life Insurance Company of America and National Foundation Life Insurance Company.”  Moreover, “Each of the USHEALTH Group of companies is a separate legal entity.  As such, none of the individual companies are responsible for the financial condition or contractual obligations of the other US HEALTH Group companies, except as may be expressly provided in a written contract between such entities.”

The business is licensed and regulated by the Texas Department of Insurance.  For information on this business please click the following link:   https://apps.tdi.state.tx.us/pcci/pcci_show_profile.jsp?tdiNum=19830&companyName=FREEDOM%20LIFE%20INSURANCE%20COMPANY%20OF%20AMERICA&sysTypeCode=CL 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Freedom Life Insurance Company of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Freedom Life Insurance Company of America include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 52 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

52 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 6
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 52

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning sales practices. Specifically, consumer complaints allege they were mislead and the coverage provided was misrepresented.  One complaint alleges despite coverage assurances in the sales pitch, the business only paid a certain amount for the procedure and would not cover the cost for the facility or the anesthesia required.  The complaint also alleges no co-pay was required when actually the business only covered a small portion of the doctor's visit.  The complaint also alleges the business covered most prescriptions, only to find out a small portion of prescriptions was actually covered.

The business responds to complaints by offering refunds to consumers, and stating the consumer purchased a membership with the Affiliated Workers Association (AWA).  AWA provides its members with an array of small business solutions, consumer discounts and health programs.  One of the health programs provided is a Certificate of Coverage under AWA’s Blanket Group Indemnity Policy underwritten by Freedom Life Insurance Company of America (FLICA).  This limited Scheduled Benefit Health plan includes scheduled benefit amounts for specified types of service.  The availability of benefits is subject to the definitions, limitations, exclusions, terms and provisions of the Certificate as well as any amendments, riders or endorsements attached thereto.  Homeland Healthcare (Homeland) administers the programs provided by the AWA membership.

August 2012, The BBB sent certified correspondence to Freedom Life Insurance Company of America requesting their voluntary cooperation in eliminating the pattern of customer complaints.  The business met with the BBB and shared the structure of the business and the processes in place to handle consumer disputes.

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Freedom Life Insurance Company of America
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 16
Total Customer Reviews 17

Additional Information

BBB file opened: November 24, 1997 Business started: 11/02/1959 in FL Business started locally: 03/21/1986 Business incorporated 11/02/1959 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state)
P.O. Box 149104, Austin TX 78714-9104
www.tdi.state.tx.us
Phone Number: (512) 463-6169
Fax Number: (512) 475-1771
ConsumerProtection@tdi.state.tx.us
The number is 19830.

Type of Entity

Corporation

Business Management
Mr. Patrick O'Neill, Executive Vice President & General Counsel Mr. Billy L. Jacobs, Senior Vice President/Owner Ms. Cynthia B. Koening, Senior Vice President/Owner Joan Turner, VP Customer Service/Consumer Affairs Mr. Ricky A. Watson, Senior Vice President/Owner
Contact Information
Principal: Mr. Patrick O'Neill, Executive Vice President & General Counsel
Customer Contact: Joan Turner, VP Customer Service/Consumer Affairs
Business Category

Insurance - Life

Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state) P.O. Box 149104, Austin TX 78714-9104 Phone Number: (512) 463-6169 Fax Number: (512) 475-1771 www.tdi.state.tx.us ConsumerProtection@tdi.state.tx.us

Additional Information

March 2013 the business met with the BBB to give an overview of the company's structure, processes and procedures.

Industry Tips
**** Insurance Buying Tips **** Insurance Claims

Customer Review Rating plus BBB Rating Summary

Freedom Life Insurance Company of America has received 4.44 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.