BBB Business Review

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BBB Accredited Business since

HealthMarkets Insurance Agency

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Phone: (888) 870-8051 9151 Boulevard 26, N Richlnd Hls, TX 76180 View Additional Web Addresses

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HealthMarkets Insurance Agency understands the unique insurance needs of individuals and families. In fact, since 2010, HealthMarkets has helped enroll Americans in more than 1.1 million insurance policies.

Through our portfolio of plans from more than 120 recognized and trusted insurance carriers to meet your needs and our personal service, finding the right insurance that fits your needs and budget has never been easier.

Our product portfolio includes: Life | Health | Medicare | Supplemental | Long-Term Care | Retirement | Health & Wellness | Member Benefits

BBB Accreditation

A BBB Accredited Business since

BBB has determined that HealthMarkets Insurance Agency meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HealthMarkets Insurance Agency include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

5 Customer Reviews on HealthMarkets Insurance Agency
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: July 20, 2012 Business started: 06/10/2009 in TX Business started locally: 06/10/2009 Business incorporated 06/01/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state)
P.O. Box 149104, Austin TX 78714-9104
Phone Number: (512) 463-6169
Fax Number: (512) 475-1771

Type of Entity


Business Management
Mr. Michael (Mike) Z. Stahl, Senior Vice President Ms. Virginia A. DeTuro, Director Regulatory Affairs-Corporate Compliance
Contact Information
Customer Contact: Ms. Virginia A. DeTuro, Director Regulatory Affairs-Corporate Compliance
Principal: Mr. Michael (Mike) Z. Stahl, Senior Vice President
Business Category

Insurance Companies Insurance - Medicare Services Insurance Agency Insurance Services Insurance - Accident & Health Insurance - Dental Insurance - Disability Insurance - Life Insurance - Long Term Care Insurance - Senior Products Insurance - Health

Alternate Business Names
Insphere Insurance Solutions, Inc.
Industry Tips
**** Insurance Buying Tips **** Insurance Claims

Customer Review Rating plus BBB Rating Summary

HealthMarkets Insurance Agency has received 4.88 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.