BBB Business Review

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BBB Accredited Business since

HealthMarkets, Inc.

Find a Location

Phone: (817) 255-3100 Fax: (817) 255-8379 View Additional Phone Numbers 9151 Boulevard 26, N Richlnd Hls, TX 76180 http://www.healthmarkets.com


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Description

HealthMarkets, Inc. is a privately owned holding company with subsidiary companies focused on serving the insurance needs of individuals (including Medicare beneficiaries), families and small business. Subsidiaries of HealthMarkets, Inc. include insurance underwriters – including The Chesapeake Life Insurance Company, The MEGA Life and Health Insurance Company, Mid-West National Life Insurance Company of Tennessee and HealthMarkets Insurance Company -- and the distribution company Insphere Insurance Solutions, Inc. d/b/a HealthMarkets Insurance Agency.

HealthMarkets, Inc. is owned by a group of private equity investors including affiliates of The Blackstone Group, Goldman Sachs Capital Partners and DLJ Merchant Banking Partners, members of management and the company’s independent, licensed agents through the HealthMarkets, Inc. InVest Stock Ownership Plan. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HealthMarkets, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HealthMarkets, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

5 Customer Reviews on HealthMarkets, Inc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: May 01, 1981 Business started: 01/01/1981 Business started locally: 01/01/1981 Business incorporated 12/28/1984 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing and Regulation
920 Colorado, Austin TX 78701
http://www.tdlr.texas.gov
Phone Number: (800) 803-9202
Fax Number: (512) 463-9468

Type of Entity

Corporation

Business Management
Mr. Kenneth (Ken) J. Fasola, President & CEO/Owner Ronnie Rahe, Consumer Affairs Manager Mr. Michael (Mike) Z. Stahl, Senior Vice President
Contact Information
Customer Contact: Ronnie Rahe, Consumer Affairs Manager
Business Category

Insurance Companies Insurance Services Health & Medical - General

Alternate Business Names
HealthMarkets Insurance Company
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state) P.O. Box 149104, Austin TX 78714-9104 Phone Number: (512) 463-6169 Fax Number: (512) 475-1771 www.tdi.state.tx.us ConsumerProtection@tdi.state.tx.us

Industry Tips
**** Insurance Buying Tips **** Insurance Claims Discount Medical Plans

Customer Review Rating plus BBB Rating Summary

HealthMarkets, Inc. has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.