BBB Business Review

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BBB Accredited Business since

Empower Insurance Group

Phone: (877) 437-5010 Fax: (817) 306-2386 View Additional Phone Numbers PO Box 137089, Fort Worth, TX 76136 View Additional Email Addresses http://www.empowerins.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Empower Insurance Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Empower Insurance Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 65 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 16
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 45
Total Closed Complaints 65

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning concern service, billing, and repair issues. Specifically complaints allege denial of valid claims, and incorrectly assessing late fees. The business has responded to all complaints with detailed information and documentation.

The BBB contacted the business November 2012 requesting a meeting with the BBB to discuss the pattern of customer complaints.  The business met with the BBB December 2012 and shared the history of the business and their in-house process for handling BBB and other consumer complaints as they relate to policy holders or claimants.

The business states they have an in-house Department of Resolution which reviews all disputesand common areas of concern.  Disputes are handled through direct contact with the consumer. The business stated all disputes are handled in accordance with the Texas State Board of Insurance regulatory agency.  The business has requested if consumers have concerns, they can contact the Department of Resolution at https://www.empowerins.com/customers/resolution.html and a supervisor will contact the consumer directly.

Since meeting with the business in December 2012, the BBB has seen a decline in complaints filed against the business.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Empower Insurance Group
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: December 08, 2006 Business started: 01/01/1975 in TX Business started locally: 01/01/1975 Business incorporated 02/12/2004 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state)
P.O. Box 149104, Austin TX 78714-9104
www.tdi.state.tx.us
Phone Number: (512) 463-6169
Fax Number: (512) 475-1771
ConsumerProtection@tdi.state.tx.us
The number is 17957.

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state)
P.O. Box 149104, Austin TX 78714-9104
www.tdi.state.tx.us
Phone Number: (512) 463-6169
Fax Number: (512) 475-1771
ConsumerProtection@tdi.state.tx.us
The number is 1228140.

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state)
P.O. Box 149104, Austin TX 78714-9104
www.tdi.state.tx.us
Phone Number: (512) 463-6169
Fax Number: (512) 475-1771
ConsumerProtection@tdi.state.tx.us
The number is 1247279.

State Board of Insurance - 800-252-3439 (in Texas only) 512-463-6169 (from out of state)
P.O. Box 149104, Austin TX 78714-9104
www.tdi.state.tx.us
Phone Number: (512) 463-6169
Fax Number: (512) 475-1771
ConsumerProtection@tdi.state.tx.us
The number is 775890.

Type of Entity

Corporation

Business Management
Mr. Donald (Don) A. Owens III, President/Owner Mr. Alvin (Al) H. Boenker III, CEO/Owner
Contact Information
Principal: Mr. Donald (Don) A. Owens III, President/Owner
Business Category

Insurance - Auto Insurance Agency Insurance Services

Alternate Business Names
Empower Insurance Agency Empower Managing General Agency, Inc.
Industry Tips
**** Insurance Buying Tips **** Insurance Claims

Customer Review Rating plus BBB Rating Summary

Empower Insurance Group has received 4.48 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.