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Phone: (817) 390-8200 Fax: (817) 390-1713 View Additional Phone Numbers 301 Commerce St Ste 500, Fort Worth, TX 76102
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for D.R. Horton America's Builder include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 542 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||378|
|Total Closed Complaints||542|
Additional Complaint Information
D R Horton normally responds to BBB complaints by stating the repairs are completed or by providing dates of when the repairs will be completed.
BBB sent certified correspondence to the business July 2016 requesting their voluntary cooperation in eliminating the pattern of customer complaints.
On July 20, 2016 the business responded to BBB. The following information was included in the response:
“As we close more homes we may have an overall increase in the number of claims, but I suspect we’ve had a percentage decrease as we continue to strive to provide a quality product to our customers. Finally, with our new warranty reporting system, I believe that our divisions throughout the United States will be able to respond in a more timely manner to our customers.”
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||37|
Type of Entity
Alternate Business NamesContinental Homes D.R. Horton - Texas, Ltd. Emerald Homes Express Homes Pacific Ridge Homes Regent Homes
Industry TipsHome building
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview