BBB Business Review

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This business is not BBB accredited.

D.R. Horton America's Builder

Find a Location

Phone: (817) 390-8200 Fax: (817) 390-1713 View Additional Phone Numbers 301 Commerce St  Ste 500, Fort Worth, TX 76102

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

470 complaints closed with BBB in last 3 years | 210 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 29
Billing/Collection Issues 1
Delivery Issues 8
Guarantee/Warranty Issues 102
Problems with Product/Service 330
Total Closed Complaints 470

Additional Complaint Information

Complaints brought to the firm's attention concern dissatisfaction with the work performed and repairs under warranty. The company has responded to complaints with explanations. However, some complaints have been closed as disputed.

Customer Reviews Summary Read customer reviews

29 Customer Reviews on D.R. Horton America's Builder
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 26
Total Customer Reviews 29

Additional Information

BBB file opened: January 01, 1981 Business started: 12/20/1991 Business incorporated 12/20/1991 in DE
Type of Entity


Contact Information
Customer Contact: Mr. A Claxton , Corporate Customer Service Coordinator
Business Category

Home Builders

Alternate Business Names
Continental Homes D.R. Horton - Texas, Ltd. Emerald Homes Express Homes Pacific Ridge Homes Regent Homes
Industry Tips
Home building

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.