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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Overhead Door Pro's meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Overhead Door Pro's include:

  • Length of time business has been operating

Factors that raised the rating for Overhead Door Pro's include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Overhead Door Pro's
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 13

Additional Information

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BBB file opened: August 25, 2011 Business started: 06/23/2010 in TX Business started locally: 06/23/2010
Type of Entity

Sole Proprietorship

Business Management
Mr. Tom P. Johnson III, Owner
Contact Information
Principal: Mr. Tom P. Johnson III, Owner
Business Category

GARAGE DOORS & OPENERS GARAGE DOOR REPAIR

Alternate Business Names
OHD Pros Overhead Door Pros

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    605 E Palace Pkwy Ste D4

    Grand Prairie, TX 75050

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  • Advertising or Sales
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  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

4/19/2014 Problems with Product/Service
8/27/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I had the repair done on my garage door on July 10th 2013 Technician name ***** suppose to be 90 days labor and lifetime warranty on the material. I called them on July 15th because the garage door was make loud nois when we are opening the door I called the company and told me they can not do any thing about it.

Desired Settlement: I want them to honor there warranties don't play with the public.

Business Response: I am really sorry for the noise your garage door is making. Unfortunately, we have not been able to reach you. I have also tried to call you personally from the office to schedule us a time to come back out and service and lube your garage door. Please keep in mind, the garage door opener and garage door are seperate entities and are seperate when it comes to repairs as well. We want you to be happy and to keep your business as we strive to be the best garage door company in town. Please call me on my cell at ###-###-#### so we can get this problem figured out for you. Thank you and look forward to speaking with you soon.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  


I would like to make appointment to fix my door but I will not make any payment for this job because its under warranty.
kindly send me email and confirm name and time of visit of Technician  I am available on Tuesday and Wednesday between 9-12 am.



Business Response:

We attempted to phone contact the customer, ***** the same day the complaint was made and left voicemails for him. He never responeded. On the 10th day, Monday August 12th we called ***** again. He answered the phone this time and we stated that we would like to resolve his issue. At this time he did not seem angry. He let us know that he was available Tuesday or Wednesday between 9-12 so we scheduled an appointment time for today, Wednesday August 14th arrival time between 9-10 am. This appointment was free of charge. The technician showed up within the schedule time just before 10am. The custmer, ***** was not home so we called the customer to say he could only wait 20 minutes before and he needed to leave for the other jobs that are scheduled. ***** stated that he would like to re-schedule for either later on that day or on Friday. We let him know that we can not keep going for free he then hung up in our face.

He said he wanted the issue resolved but was never the one to call us even after the complaint was made and we attempted to contact him about the issue.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/8/2012 Problems with Product/Service | Complaint Details Unavailable
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