BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Zone Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Home Zone Furniture include:

  • 44 complaint(s) filed against business

Factors that raised the rating for Home Zone Furniture include:

  • Length of time business has been operating
  • Response to 44 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 10
Problems with Product/Service 25
Total Closed Complaints 44

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Home Zone Furniture
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: June 20, 2011 Business started: 11/13/2006 in TX Business started locally: 11/13/2006 Business incorporated 07/22/2008 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Alli Adams, Operations Manager Mr. Jason Adams, Owner Ms. Bree Barber, President
Contact Information
Principal: Ms. Alli Adams, Operations Manager
Principal: Mr. Jason Adams, Owner
Principal: Ms. Bree Barber, President
Business Category

Furniture - Retail Furniture - Used Furniture - Childrens Furniture - Wholesale

Alternate Business Names
1100 Pamela Dr, LLC Alpha Beaumont, LLC Alpha Furniture Mesquite Alpha Furniture Sherman, LLC Alpha Furniture Waco, LLC Alpha Furniture Weatherford Alpha Furniture Wichita Falls, LLC Alpha Furniture, LLC - Texarkana Alpha/Home Zone Furniture - Abilene Alpha/Home Zone Furniture - San Angelo Bungalow Furniture, LLC Bungalow II Home Furnishings Zone, LLC
Additional Information

Home Zone Furniture appreciates your interest and would like you to feel free to contact us through our "contact us" page if you have any questions or concerns,

Customer Review Rating plus BBB Rating Summary

Home Zone Furniture has received 3.11 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.